Customer Care Coordinator

Due to continued expansion we are looking to recruit a Customer Care Coordinator to join a friendly office team. Training will be given however experience of working in an office environment would be advantageous, as would a basic understanding of the construction industry. This is a customer care ( not customer services ) position, and will suit candidates that have had general construction administration experience. If you have previously worked for a building contractor or building sub contractor e g loft insulation, dry lining, roofing etc, please feel free to read on and apply. Our client's office near Swindon co-ordinates works for major housebuilders across the south of England. Day to day tasks • Processing customer care requests from our customers • Arranging inspections with house owners • Reporting back inspection conclusions to house builders • Quoting for coordinating remedial work if required • Arranging materials and labour for carrying out the remedial work • Liaising with our Contract Managers, house builders and home owners to agree a programme to carry out the remedial work • Monitoring the work to a successful conclusion • Recording the above information comprehensively on a CRM data base - Collating and passing information to accounts for works to be invoiced • Filing and archiving • Answering phone calls and assisting callers or passing to the appropriate person • Ad hoc work to support Managers and the Director Customer Care Coordinator candidate requirements: • Hardworking; enthusiastic and highly motivated • Excellent oral and written communication skills are key • Good team player with a positive attitude • Flexible • Self-motivated with the ability to work with the minimum of supervision • Portray professionalism and commercial awareness • Good presentation skills • Educated to GCSE standard with a minimum of Grade C or above in Maths and English • Accurate, numerate with excellent PC skills (Microsoft Office) Candidate profile * A busy role with lots of time spent on the telephone to customers * Must be a confident self-manager * Coordinating labour and materials * Arranging appointments and keeping a complex diary * Keeping records using a simple CRM software Hours of work: Monday to Thursday 9am-5pm & Friday's 9am-2.30pm. On invitation to interview, candidates will need to supply 2 references and evidence of qualifications