Job Description
You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents.
This is a socially rewarding role with opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure place to live and home that they can be proud to live in.
Our Disrepair Surveyors will have the ability to put situations back on track and assist with customers that will potentially be upset due to repair issues with their homes. You will have outstanding customer service and the ability to placate residents, some of whom will be vulnerable, who have escalated maintenance cases to the Disrepair Team. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
To be shortlisted for this role candidates must be able to clearly demonstrate the following:
Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
Skills and knowledge of construction methods
Experience of managing disrepair cases
Understanding of disrepair legislation and legal requirements
Experience of managing contractors and consultants to deliver within budgets and timescales
A broad range of communication and influencing skills
Good working knowledge of computer of Microsoft packages
Strong organisation and prioritising ability
Demonstrate high levels of customer services and complaint handling skills
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
UCA Consulting is a Construction Recruitment Agency, placing professional candidates in permanent, temporary and interim jobs. Our success of being one of the leaders in construction, engineering, IT recruitment agency can be related to our candidate selection procedure and eventually placing the right candidate for the right job. We specialise in Construction, IT, Engineering, Customer Service and Support sectors. We provide a comprehensive search and selection service to match your vacancy with the best candidates. Our honesty and integrity, combined with our enthusiasm for filling vacancies with exactly the right candidates, gives exceptional value for money to your organisation.