Service Desk Analyst

At nmcn we’re always adapting, evolving and innovating. Our vision and values are extremely important to us, along with the continued growth and opportunity for our people. We place people at the heart of what we do, and work in partnership with our clients and customers to deliver major built environment and critical national infrastructure projects across the UK. Our specialist engineering and construction teams bring multi-sector innovation and technical skill – from building and highways, to large-scale water networks and treatment plants. Joining nmcn will open a door full of opportunities, where our people are nurtured for success and empowered to build their own adventure. We believe in your development, potentiality and growth. We aspire to be industry leading with renewed focus on having a positive impact on everything we touch. The IT Department provides support to employees across the UK and we pride ourselves on delivery a first-rate service and deal with all aspects of IT. An opportunity for a Service Desk Analyst has arisen. Reporting to the Service Desk Lead, the main duties will involve the following: What you’ll be doing day to day * Working as an individual and within a team to support the business and providing 1st/2nd Line support working to agreed SLA’s * Management of Active Directory and Google Suite * Management of ACL for in house and Microsoft products * Preparation and configuration of new hardware and software * Management of incident and service requests using Service Desk tool * Problem and Change management * Maintaining accurate stock reports using stock inventory system * Help populate online IT Knowledge base * Procuring IT Hardware and Software * Provide and maintain handheld devices inc. Mobile phones & Tablets * Report on Mobile telephony usage whilst working alongside 3rd party providers The experience we're looking for: * Experience/Understanding of an ITIL environment * Good knowledge of Microsoft WIndows Operating Systems (Win 7 onwards) * Good knowledge of Microsoft Office (2016 Onwards) * Knowledge of GSuites for Business (advantageous) * Experience of ManageEngine Service Desk Plus and Desktop Central (not essential but is advantageous) * Experience of Software deployment * Strong team player but also able to work as an individual * Ability to prioritise a varied workload and demonstrate good time management to comply with deadlines * Able to work in a busy environment under pressure * Excellent communication skills (email/phone/face to face) The personal attributes we're looking for: * Desire to understand and promote the Company purpose, vision, values and culture * Trustworthy and ethical approach, exercising discretion where required * Organised, structured and professional, with a passion for excellence * Flexibility, resilience and the ability to influence and build relationships at all levels * Commitment to the provision of excellent customer service * Experience in a fast paced, national and multi-site business * Self starter who has the ability to prioritise a varied workload and demonstrate good time management to comply with deadlines What we can offer you: * Competitive Salary * Private Medical Insurance * 25 days holiday + bank holidays * Holiday trading scheme * Perks at work scheme (discount from high street retailers) * Free eye test vouchers * Employee share scheme * 3x life assurance * 5% enhanced pension contribution