Continuous Improvement Manager (Voids)

My client a leading housing association are currently looking for a continuous Improvement manager to join their books on a perm contract, looking after the voids. Purpose of the job role: The post holder will manage the Team Leaders in Voids and plan a customer focused repairs service to be carried out 24/7/365 with particular regard to the level of service, quality, quantity, Health & Safety, cost control and meeting agreed completion dates. Duties and responsibilities 1. To assist the Head of Repairs to prepare a Business Plan for the areas allocated and monitor performance against that Business Plan including monitoring the budgetary expenditure. 2. To manage all aspects of empty properties, including general needs, sheltered housing, private sector leasing (PSL), ensuring KPIs and cost targets are achieved. 3. To lead on negotiations with other landlords as required to ensure properties are compliant and landlord responsibilities are discharged appropriately. 4. To lead on the preparation of all newly acquired properties, through PSL, purchase, transfer or other means, ensuring an appropriate tailored lettable standard is implemented according to the stock, its purpose and requirements. 5. For all voids, to ensure standards are met and the turnaround times are minimised in line with performance targets. 6. To liaise with all required departments within the Council to maximise the efficiency of the voids process and deliver properties on time 7. To lead and manage the team leaders and staff, including dealing with, recruitment, sickness absence, undertaking appraisals in accordance with the performance appraisal guidelines, conducting monthly one to one meetings, objective setting and monitoring/managing performance and managing performance and misconduct and instigating the appropriate procedures as and when necessary 8. To have overall responsibility in ensuring that time sheets, bonus sheets and any other documents required are completed accurately and returned within the specified timescales. 9. Plan and programme the workload to ensure correct job progression within each property. Ensure that all materials and information are available to the operational teams through effective and efficient utilisation of human resources, plant, equipment, materials and transport 10. To ensure that proper negotiations are carried out with clients and subcontractors, accurate estimates are provided, and ensure that variations and other costs are recovered in line with company procedures and proper accounts are promptly submitted. 11. To be responsible in ensuring that the Schedule of Rates and other contract requirements are appropriately, correctly and efficiently being used in respect of the work being carried out. 12. Provide technical advice to team leaders, operatives, staff and clients. To use the information technology systems, communications and equipment, to assist in the monitoring of the daily business operation and performance. 13. Maintain and develop good relationships with existing and potential clients including building effective relationships with all teams involved in the voids process to ensure that a customer-focused service is delivered at all points of contact. 14. To maintain and improve Health and Safety standards. Comply with CDM regulations where appropriate. To foster good industrial relations and ensure compliance with all statutory requirements. To prepare risk assessments and method statements where required. 15. To be responsible for the security of workplaces, plant and materials and other equipment allocated for operational requirements. 16. To post inspect work and record outcomes as part of a performance monitoring process which allows a structured approach to ensure VFM review and implementing service improvements. 17. To attend meetings with other teams, client department, Tenants Associations/Councillors (some of which may be outside of normal hours), as a representative of council * Contact: Tom Querry