Cleaning & Catering Manager

We are currently working with a leading Facilities Service provider to recruit a Cleaning & Catering Manager to oversee all the housekeeping & catering functions in a large Healthcare environment in Oxford Summary of Role: Day to day responsibility for ensuring that the 'Housekeeping Service' and 'Catering service' delivery to the Hospital are maintained within contractual parameters and budget as set. Key Responsibilities/Accountabilities Ensuring Housekeeping and Catering Overall Performance are within the KPI. Ensuring Housekeeping and Catering Overall Performance are within budget and reflect industry best practice. Management of a 24 hour, 7 day a week, 365 days a year Cleaning and Domestic service. Overseeing Management of Catering sub-contractor. Creation of Monthly Performance Data, conducting trend analysis. Proactively manage all Service Requests and Tasks. Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works. Provide full support and all training requirements to the Housekeeping function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001 Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned. Flexible approach is essential, be prepared to cover all shift patterns, including weekends and Bank Holidays, participating in On Call Duties (1 in 9) Facilitate cross functioning communication with all Departments, to improve working conditions for all Dealing with all performance/SLA related issues, including team performance, setting of SMART objectives Candidate requirements: Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team Sound Knowledge of CAFM Systems Accurate Record Keeping Able to build Professional Relationships, at all levels, both internally and externally Be able to work under pressure and prioritise workload accordingly Strong IT skills Knowledge of Microsoft Office Educated to a High Standard Problem-Solving - able to handle complex enquiries Having a strong focus on FM / Property support in the FM environment Ideally - experience within the healthcare/NHS environment Anderselite Ltd operates as both an Employment Agency and Employment Business. Our non-discrimination policy can be viewed on our website at