Case Manager - Housing Property - Somerset

Case Manager – Housing Property – Somerset  

Salary: £14.00ph

Full-Time (37 hours)

Job Purpose:

• Efficient, effective and consistent processing
• Administration
• Understanding of customer need
• Supporting customer self-serve
• Spotting opportunities for further enabling and self-serve
• Continuous improvement of processes and procedures
• Understand when to consult with others, including specialists
• Understanding information
• Knowledge sharing
• Manage more complex cases and projects
• Develop tools, guidance notes and enable team to widen knowledge
• Wider knowledge of several areas of the business
• Building and presenting business intelligence
• Finding solutions and proposing options
• •

Responsibilities:

• Assist the Housing Asset Manager in ensuring asset related data is accurately updated and maintained within an asset management database to help inform the council’s corporate objectives.
• Provide technical support in the provision of regular statistics and key performance indicators.
• To interpret, analyse and extract relevant information from reports and translate these so that they are capable of being understood by a wide range of people.
• Review and monitor all responsive and capitalised works to maintain accurate stock data for legislative and compliance purposes.
• To assist the Housing Asset Manager in developing a more proactive asset management service with an emphasis on value for money and efficiencies.
• Identify improvements to processes and systems to ensure the effective and efficient provision of the service in order to meet customer need.
• Use information technology and digital transformation to deliver an effective, efficient, responsive and e-enabled service.
• Deputise for the Housing Asset Manager as and when required.
• Any other reasonable duties of a similar nature.

Knowledge:

• Competent in the use of Microsoft Office
• Principles of good customer service.
• Values and promotes equality and diversity.
• Understand the principles of data protection.
• Understanding and experience of the responsibilities within which a local authority must operate to deliver the role including statutory requirements.
• Experience in managing property related stock data within a social housing environment.

Skills:

• Commitment to providing excellent customer service
• Flexibility and ability to multi-task.
• High level of accuracy and attention to detail.
• Ability to work under pressure.
• Problem solving & decision making.
• Team player.
• Persuasive & encouraging – adopting a coaching style to enable customers.
• Able to be pro-active in developing and implementing continuous improvement.
• Numerate and analytical with the ability to extract relevant information from reports and translate these so they can be understood by a wide range of people.
• Collaborative working - internal and external to the Council.

Qualifications:

• Good general standard of education
• Evidence of continuing development of professional skills, e.g. through training, qualification and/or experience.