Job Description
Response Technician
Nottingham
Up to £19,101
We are on the hunt for a Response Technician to join our busy client in Nottingham, they are an industry leader in the commercial and domestic glazing sector!
Role Overview: Key Accountabilities & Activities
As the first point of on-site contract for customers, you will be required to clearly communicate with the customer to understand their requirements, explaining the role and the next steps of the customer journey
Validate claim is consistent with damage and take appropriate photographs of all damage and/or all areas of work to be undertaken;
Undertake appropriate measures to make safe, secure, survey or complete the works if possible, ensuring compliance with operational and legislative procedures and standards
Examine areas of damage, accurately measure and specify work and parts required for simple surveys, completing the appropriate documentation as required
Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with
Ensure all Company requirements in relation to paperwork, time sheets, activity sheets and vehicle checks are adhered to and completed in a timely manner
Comply with the Health & Safety and Information Security requirements of the Company
Any other duties as may be required within the grade and competence of the post. The list of duties in this job description should not be regarded as exclusive or exhaustive
Criteria Overview: Skills, Experience & Personal Attributes
Driving Licence
Basic surveying experience gained within a defined trade, i.e. glazing/locksmith/fitting environment
Relevant trade qualifications are desirable but not essential
Personal, approachable and helpful demeanour
Effective, empathetic communicator
Customer orientated
Ability to work both independently and as part of a wider team to achieve our goals and objectives
Driven to achieve targets and exceed expectations
Excellent attention to detail
Adaptable and flexible approach to work
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