Service Supervisor

Job Title: Power Engineering Service Supervisor Location: Marchington (Uttoxeter) Greenshields JCB are looking for a Service Supervisor that has previous Power Generation experience ideally with a technical/engineering generator background. The role entails: Scheduling Power Gen service engineers on projects throughout UK to undertake both planned and reactive maintenance, providing technical support to both customers and engineers, generating quotations and delivering excellent customer service The role offers a competitive package commensurate with experience. Key Responsibilities * Co-ordinate breakdowns and services by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s power generation equipment. * Input Timesheets on a daily basis. * Provide technical support to customers. * Be on call for out of hours breakdowns and customer support. * Keep constant communication with the customer to give them updates on all live breakdowns. * Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety. * Create quotations when additional work is found and send to the customer within 24 hrs. * Send over final costings for all retail work. * Invoice all retail work that has been completed. * Keep the WIP to a minimum. * Resolve all customer invoice queries. * Answer incoming calls into the office and log breakdowns. * Support the Contracts Administrator * Contribute to the overall success of Greenshields JCB Limited through teamwork and good communication within the Company. * Actively seek new business. * Organise and time-manage your workload. * Achieve and meet strict deadlines. * Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic. Key Skills * Previously had technical Power Generation experience * An effective team player, aware of the value and importance of working well and closely with colleagues. * Awareness of team workloads. * Ability to prioritise and focus on answering incoming calls quickly and effectively. * Time management skills. * Ability to work under pressure. * A good understanding of customer service procedures, policies and best practice. * A ‘can do’ attitude and willingness to try out new ideas. * A willingness to help both internal and external customers. * Company brand awareness