Sales Consultant

Job Purpose To provide a professional and efficient service to all prospective and current customers and to secure the required profitable sales with the aim of achieving financial targets and an excellent customer experience in accordance with the commitments and ambitions of Our Vision. Responsibilities To maintain the presentation of the sales areas to the highest standard To research the marketplace and use the data to sell above the competition To effectively manage a sales database to optimise sales opportunities To generate potential sales leads in addition to those created by marketing activity To maximise the telephone as a sales tool To apply effective selling skills in order to exceed required profitable sales targets To progress secured reservations to completion To anticipate and manage the threat of cancellation and minimise the cancellation rates To ensure a smooth journey for the customer and the company during the legal process To effectively manage all customers and deliver excellent customer service To work as a participative member of the sales team To effectively manage all sales administration in order to ensure that correct reporting is provided To effectively manage and resolve any customer complaints To actively focus on self-development and the improvement of sales and sales management skills Ensure Our Vision, Sustainability and KPI targets are met To represent Berkeley homes to the highest possible standards of business Competencies Business awareness – Has an up to date and detailed understanding of Product and the needs of all our customers and stakeholders Business development – Obtains customers for Berkeley Homes by utilising product knowledge and sales skill sets. Managing relationships – Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations Meeting customer needs – Anticipates, responds to and seeks to exceed the expectations of existing and potential customers Communication – Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding Integrity – Shows support for Berkeley values – particularly demonstrating the highest levels of honesty and integrity Personal organisation – Efficient in one’s use of time and works in a well-structured way Self control – Performs effectively by keeping emotions under control, particularly in stressful and difficult situations Self development – Takes responsibility for personal improvement, learning from experience and new situations Adaptability – Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance Determination – Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal Thoroughness – Is accurate, pays attention to detail and ensures tasks are completed on time. Person Specification New homes sale experience (apartment experience preferred) Self-driven, results-oriented with a positive outlook Has a clear focus on high quality and business profit Credible, and comfortable in dealing with a wide variety of stakeholders Reliable, tolerant, and determined Empathic communicator, able to see things from the other person's point of view and a good team player Keen to deliver exceptional customer service, whilst being well presented and business like Please note our standard working hours are 8am until 5.30pm Monday to Friday