Helpdesk Administrator

An opportunity has arisen for a Contract / Helpdesk Administrator to join a well respected, regional M&E Engineering contractor based in the Cambridgeshire region working on a permanent, full time basis. In this role, you will be working focussing on a portfolio of high profile contracts, delivering a high quality of service, ensuring set SLA’s and KPIs are met. Duties: * Call handling – either service calls from the client or internal offices * Triaging and deploying work to the correct service desk or subcontractor * Maintaining the CAFM system to a high level * Monitoring breached tasks * Invoicing on CAFM system * General admin duties Please note the Client is offering maximum flexibility in this role, with the ability to work from home or in the office. You will be working 37.5 hours a week on a rotating shift basis with some out of hours work as necessary. Ideal Candidate: * Experience of working within a Helpdesk or Service Desk environment, customer services or a call centre * Good customer service skills, well presented and articulate with a good telephone manner * Strong communication skills * Well organised with good IT and administration skills * Able to work under pressure or in a high pressured busy environment If you are interested in this role, please click the Apply button or contact Oneway Resourcing for more information. All applicants must be eligible to work in the UK