Helpdesk Administrator

An opportunity has arisen for a Contract / Helpdesk Administrator to join a well respected, regional M&E Engineering contractor based in the Cambridgeshire region working on a permanent, part time basis. In this role, you will be working focussing on a portfolio of high profile contracts, delivering a high quality of service, ensuring set SLA’s and KPIs are met. Duties: * Call handling – either service calls from the client or internal offices * Triaging and deploying work to the correct service desk or subcontractor * Maintaining the CAFM system to a high level * Monitoring breached tasks * Invoicing on CAFM system * General admin duties Part time 15.5 hours per week You will be expected to work on a monthly rota which will include 2 weeks a month. On the weeks you are requested to work weekends, you will work 2 day shifts that week and 2 day shifts on the weeks you are not requested to work weekends. Possible room to increase hours to cover holiday or absence. Ideal Candidate: * Experience of working within a Helpdesk or Service Desk environment, customer services or a call centre * Good customer service skills, well presented and articulate with a good telephone manner * Strong communication skills * Well organised with good IT and administration skills * Able to work under pressure or in a high pressured busy environment If you are interested in this role, please click the Apply button or contact Oneway Resourcing for more information. All applicants must be eligible to work in the UK