Group Senior Technical Officer

Job  Spec’s.

We currently have a fantastic opportunity for a Senior Technical Officer to join our team based in Staffordshire. The successful candidate will report to the Group Technical Director and be responsible for supporting both external and internal customers across the full portfolio of the products, systems and services for SPS Envirowall, SPS Facades and RCM.

Your key tasks will be:

• To support and comply with the H&S policy of the business
• To take customer questions via phone calls and e-mails, communicate the solutions, populate CRM, providing industry leading solutions.
• Become an authority on the technical merits of the material/system range
• Communicate leads to external customer facing teams
• Undertake U-value calculations
• Undertake and deliver accurate specifications
• Proving design calculations
• To focus on the complete façade offer/calculations
• To support development technical of the customer facing teams
• Assist in day to day running of the department
• Assist in web and literature development and accuracy
• To recommend service improvements
• Development of CPD technical content
• Engage in testing activities for the basket of systems
• Support innovation function
• Manage document control
• Arrange for samples to be dispatched as required
• Assist in requests for CGI images by gathering suitable data and digital images for processing through Photoshop software of existing properties overlaying the image with a render finish for clients
• Work alongside the BDM team completing PQQ tenders to meet the submission deadlines
• Deal with technical queries from visiting trade counter customers
• Assist in the maintaining of the ISO audit folders for the technical content
• Arrange fixing pull out tests for clients gathering relative data and submitting the relative supplier form as a formal request
• Assist in updating COSHH & Technical product data sheets adding new ones with all new products introduced

Experience required:

• Educated to HNC/HND or Degree level all within a construction-related area
• Excellent IT skills
• Some knowledge of graphic design
• Excellent communication skills (telephone and interpersonal)
• Customer service skills
• Good organisational skills with the ability to prioritise work to meet service need
• Some construction knowledge
• Logical mind
• Able to work under pressure
• Good numeracy and literacy skills

The successful candidate will need a full driving licence as this role may involve some travel to other sites within our group.