Commercial Property Manager

Senior Commercial Property Manager

Our Client is a niche property management company set up to provide high quality management services for owners who truly care about their real estate assets and their tenants. Through its experience and understanding of asset and investment management, our Client knows the meaning of 'excellent service' and why it is so important to the long-term success of an investor. By managing the day-to-day running of its clients’ buildings and by creating a direct relationship with each and every tenant, they are able to bridge the gap that all too often exists between asset and property management.

They are looking for a Commercial Property Manager to join their team! Are you recently RICS qualified? Experience in commercial property? This could be the job for you!

The role requirements:

• Preparation and structure of service charge budgets
• Delivery of annual service charge reconciliations (and independent audits)
• Take responsibility for review leases and signing-off quarterly pre-lists, maintaining tenancy records.
• Ensure information is provided to the finance team and entered into TRAMPS and correct.
• Resolve/escalate tenant queries in a timely manner (e.g. service charge, rent, lease etc.).
• Oversee and coordinate the internal flow of information to allow the wider team to meet their deadlines and requirements.
• Point of contact for tenants, clients and significant third parties.

Key Responsibilities

• Assist with the management of all operational matters within the portfolio
• Manage tenant relationships in a manner that supports long term value and the Company's brand
• Assist with the developing and motivating staff resources to increase their quality over time, through mentoring, training and development and recruitment, influencing the FM service provider to do the same
• Instil a culture of excellent occupier and visitor customer service and engagement throughout the direct reports, both internal and external and the personnel employed
• Support and set requirements and standards for customer service
• To advise line manager of portfolio-wide improvements, encompassing customer service, security, property management to including major service charge works and projects, market trends, facilities for shoppers and visitors and all other forms of attractions and amenities.
• Deliver a world class property management service, at a minimum in accordance with RICS guidelines, to include lease covenant compliance, service charge management, estate presentation, health and safety, insurance and incident management.
• Where appropriate draft tenant communications regarding major plans and works across the estate
• Where applicable, to develop and manage all events promotions, seasonal activities/decorations, and all other forms of public entertainment as required.
• Develop use of technology and management systems to enhance operational efficiency and customer service.
• Promote sustainability (ESG strategy) and efficiency across the portfolio.
• Develop and manage property management processes and reporting
• Provide ad hoc technical advice
• Manage property costs on individual buildings and ensure cost efficiency
• Ensure compliance with any leases or statutory requirements
• Develop specifications and supplier agreements
• Support contract management
• Understand changing customer needs and develop solutions to help meet customer expectations
• Resolve relationship issues with service partners
• Monitor and report on compliance with H&S and environmental policies
• Provide project management support, direction and oversight, working closely with our in-house and external building surveyors.

Qualifications

RICS qualified.