Call Centre Agent

Call Centre Operative Brighton £23,000 I am currently representing one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. Due to expanding business, my client is seeking numerous experienced and passionate Call Centre Operatives to join their team. You will be based within the helpdesk team to assist in providing clients with a high standard call out service and provide administrative assistance. The role offers you the opportunity to develop skills and knowledge that will enable you to deliver excellent service and an outstanding customer experience. Headline elements of the post: • This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and my clients requirements. • Ensuring customer service is timely and accurate on a daily basis. • Supporting the efficient operational delivery of my clients works. Skills, Knowledge and Abilities Essential • Good interpersonal skills answering calls in a professional and personable manner • Customer service experience • A problem-solving attitude • Proficient in the use of IT platforms, Outlook, Word, Excel • Minimum of 2 years’ experience working in a customer centred service organisation • Promoting the highest standards of personal appearance and friendliness • Excellent communication, time management and organisational skills If you would like additional information regarding the above position please submit your CV and a member of the team will be in contact