Housing Operations Manager
- UCA Consulting ltd
- London, South East England
- Apr 28, 2020
Job Description
An exciting Housing Operations Manager role, leading and managing the delivery of housing management, lettings, income collection and tenancy and estate based services
Working with a unique SME housing provider
Client Details
A unique SME Housing Provider based in London
Description
The key responsibilities of the Housing Operations Manager include:
- Leading and managing the delivery of housing management, lettings, income collection and tenancy and estate based services
- Providing motivation, direction, review and feedback for the Housing team on a daily, weekly and monthly basis
- Overseeing ASB caseloads, supporting the team to deliver an effective service
- Oversee the management of the sheltered schemes and outreach service for older residents
- Leadership of the Leasehold Management team, and ensure the terms of shared ownership title deeds and leaseholder terms of lease are complied with, including where they affect management of a block or community
- Monitoring and ensuring high levels of customer service are maintained by the housing team
- Monitoring the Housing teams budget, and ensuring that annual service charge budgets are prepared timely and accurately
- Working closely with the Operations Director to ensure that the Senior Management Team are regularly informed of service delivery performance
Profile
The successful candidate for the Housing Operations Manager will ideally have:
- At least three years of staff management experience
- An excellent working knowledge of housing law, ASB legislation, welfare reform, property/housing management best practice and of the Section 20 Leaseholder consultation process
- Experience in leasehold/shared ownership management, working with different housing tenures and rent types, and managing complex Anti-Social Behaviours cases
- A strong customer focus and commercial awareness
- Live an easily commutable distance from central London on a daily basis
Job Offer
A competitive annual salary, bonus structure and benefits package
UCA Consulting is a Construction Recruitment Agency, placing professional candidates in permanent, temporary and interim jobs. Our success of being one of the leaders in construction, engineering, IT recruitment agency can be related to our candidate selection procedure and eventually placing the right candidate for the right job. We specialise in Construction, IT, Engineering, Customer Service and Support sectors. We provide a comprehensive search and selection service to match your vacancy with the best candidates. Our honesty and integrity, combined with our enthusiasm for filling vacancies with exactly the right candidates, gives exceptional value for money to your organisation.