Assistant Warehouse Manager

Job Description / Overview
My client is a small but fast-growing removals and storage company that strives to treat every customer as an individual and exceed their expectations by understanding their needs, planning with excellence and delivering with care.
This is a critical role for the organization, especially as we experience a growth phase in the business. You will have responsibility for managing the warehouses, stock management and our containerized and self-storage. You will also be part of the operations leadership team and we are looking for leadership qualities to support other areas of operations as and when necessary.
Key responsibilities of the role:

Containerised Storage Management
Full management of our warehouse of 900+ 35sqft containers
Update of storage container availability using our storage software
Forklift work – organizing full and empty storage containers
Retrieving storage containers and making them ready in the loading bay area for container storage inspections
Liaising with accounts and auction houses to sell unwanted goods
Maintenance and management of the warehouse forklifts and any other technical equipment
Self Storage Management
Full management of our small self-storage warehouse of 160 units
Update of storage unit availability using our storage software
Being present, with some porter duties, whilst customers access their storage
Warehouse management / Health & Safety
Keep both warehouses and yards clean and tidy
Packing materials kept in an orderly fashion in both warehouses
Organisation and collections for recycling
Regular ordering of skip replacements
Assisting the Operations Manager with agreed H&S duties (correct PPE, safety procedures are all followed etc)
Parking of vehicles on site is controlled

Removals Support
Making ready packing materials for removals jobs taking place the following day
Occasional delivery of additional packing materials to removal jobs and driving of 3.5t Luton van
Potential to jump in and support the removals team for driving and portering in especially busy days
Driving a 3.5t Luton van
Undertaking the safe handling of customer goods
Packing, loading, unloading and unpacking into companies vehicles and into/out of buildings on-site and off-site
Being polite and courteous to customers
Health and Safety safe systems of work will be followed at all times
Stock Audits
Weekly audits of packing materials, crates
Weekly audits of uniforms and other protective wear
Weekly audits of storage clients, including items held in ‘loose’ storage
Packing materials placed on order when required
Crates are kept clean and stocked with labels
Administration
Keeping up to date with all administration linked to warehouse and storage – daily update
Ability to work with removals CRM system
Ability to use MS Office suite of products (Outlook, Word, Excel etc)
Other Operations support
Provide leadership to operations team when they come to Warehouse to collect vehicles and materials

Main interactions:
Internal External
Operations Manager
Head Operations
Foremen
Removals Drivers / Porters
Managing Director
Residential move customers
Commercial move customers


Role Requirements
Full Driving licence
Fork lift licence
At least 2 years’ experience in warehouse management in similar roles
Experience in the UK Removals market a bonus (but not a requirement)
A self-motivated, driven and passionate individual, who can identify opportunities for improving the current way of managing the warehouse
Exceptional time management skills, with the ability to prioritise workloads and meet deadlines
Excellent English
Flexibility, in order to respond to changing business needs
Willingness to engage, learn and share best practice across the team and organization

Hours
Hours likely to be Monday – Friday 10am – 7pm Plus 2 Saturdays / month (07.00 – 13.00)
Approximately 45 hours / week.

Department
Operations

Reporting to:
Head of Operations