Account Manager (Fire and Security)

Title of Position: Account Manager Title Position Reports to: Operations Manager Staff Grade: ST4 Salary: Competitive Required: 5-10 Years in the Fire & Security Industry with Management/Supervisory Experience Job Purpose * Liaison between Client and Branch Dept’s - single point of contact for all Customer’s requests and needs Aims and Objectives * To supply all information to meet Client requests and provide best available service to Key Responsibilities and Accountabilities * Attend scheduled and informal ADHOC Client contract meetings * Survey required system additions and/or new works * Provide Sub-Contractors with correct information to allow accurate quotations * Identify areas of Service improvement * Develop Client Relationships and maximise new & current business * Provide client with support and advice on system products & Regulations * Provide Technical backup support to company staff and client base * Respond to Client request within expected timescales * Provide weekly/monthly reporting to Management * Manage and prioritise diary & daily tasks * Help to resolve Client invoice disputes * Promote the company’s Guidelines as the leading Fire & Security provider * Demonstrate commercial awareness * Comply with all H&S, Environmental legislations and all Regulatory bodies Health & Safety * All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy. Working Relationships Internal * Daily communications with Service Manager & Team Administrators External * Daily communications with Client & Sub-Contractors Qualifications, Experience, Knowledge and Skills The knowledge, skills, qualifications and experience relevant to the position are: Essential * Industry experience * H&S Regulations knowledge * PC Literate with Microsoft Word & Excel experience Desirable * 5-10 years Industry experience * Supervisory / Management experience * Engineering experience Competencies The core support team competency framework for the position are: * Teamwork - actively contributes to the team and strives to improve teams’ effectiveness through personal commitment. * Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales. * Communication – communicates clearly and concisely, impressing others and ensuring understanding of a relevant information in all circumstances. * Commercial Awareness – understands the importance for managing costs and expense, applying the necessary controls. * Risk Management – is aware on the impact on risk to the business and applies the necessary controls. * Adaptability – is responsive and open to changing circumstance. * Drive for Excellence – aims to deliver a high standard of work. * Self-Motivation and Development– is confident in own ability and is motivated to deliver, using opportunities to further develop. * Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the pos