Chime Housing
Watford, Hertfordshire
Estates Coordinator Watford Salary £26,650 - £30,000 Permanent, 37 hours per week The Vacancy We're looking for an organised and customer-focused Estates Coordinator to join our Estates Team. This is a key role supporting the day-to-day management of our estates, ensuring customer enquiries are dealt with promptly and estate services are delivered effectively. Working with contractors, partners and colleagues across the business, you'll help maintain safe, clean and well-managed communities while delivering an excellent customer experience. Introduction to the role At Chime Housing, we are committed to creating places where people are proud to live. As our Estates Coordinator, you'll play an important role in supporting estate services across our communities, coordinating customer communications, working closely with contractors, and helping ensure estate-related issues are resolved efficiently. If you enjoy building strong working relationships, staying organised and making a positive difference to customers, we'd love to hear from you. Role purpose To provide effective administrative and operational support to the Estates Team, ensuring customer enquiries are managed efficiently, contractor actions are tracked through to completion, and estate services are delivered to a high standard. What's the role? Key Accountabilities: Manage customer communications, including incoming enquiries and resident updates. Raise, monitor and escalate actions with grounds maintenance, cleaning, waste management and other service contractors. Support the administration of parking management, block keys and door entry systems. Attend contract meetings, take minutes and maintain accurate records. Coordinate follow-up works arising from block inspections and track actions through to completion. Manage purchase orders and invoicing processes to support effective financial control. Support responses to fly-tipping incidents and communicate outcomes to customers. Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes. What are we looking for? Essential: Highly organised, with the ability to manage competing priorities and maintain accurate records. Strong written and verbal communication skills. Experience of providing administrative support in a fast-paced environment. Confident using Microsoft Office applications, including Outlook, Word and Excel. Ability to work effectively with customers, colleagues, contractors and external partners. Desirable: Experience working within housing, estates, facilities or property management. Experience liaising with and monitoring contractors delivering estate-based services. What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 4th September 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Estates Coordinator Watford Salary £26,650 - £30,000 Permanent, 37 hours per week The Vacancy We're looking for an organised and customer-focused Estates Coordinator to join our Estates Team. This is a key role supporting the day-to-day management of our estates, ensuring customer enquiries are dealt with promptly and estate services are delivered effectively. Working with contractors, partners and colleagues across the business, you'll help maintain safe, clean and well-managed communities while delivering an excellent customer experience. Introduction to the role At Chime Housing, we are committed to creating places where people are proud to live. As our Estates Coordinator, you'll play an important role in supporting estate services across our communities, coordinating customer communications, working closely with contractors, and helping ensure estate-related issues are resolved efficiently. If you enjoy building strong working relationships, staying organised and making a positive difference to customers, we'd love to hear from you. Role purpose To provide effective administrative and operational support to the Estates Team, ensuring customer enquiries are managed efficiently, contractor actions are tracked through to completion, and estate services are delivered to a high standard. What's the role? Key Accountabilities: Manage customer communications, including incoming enquiries and resident updates. Raise, monitor and escalate actions with grounds maintenance, cleaning, waste management and other service contractors. Support the administration of parking management, block keys and door entry systems. Attend contract meetings, take minutes and maintain accurate records. Coordinate follow-up works arising from block inspections and track actions through to completion. Manage purchase orders and invoicing processes to support effective financial control. Support responses to fly-tipping incidents and communicate outcomes to customers. Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes. What are we looking for? Essential: Highly organised, with the ability to manage competing priorities and maintain accurate records. Strong written and verbal communication skills. Experience of providing administrative support in a fast-paced environment. Confident using Microsoft Office applications, including Outlook, Word and Excel. Ability to work effectively with customers, colleagues, contractors and external partners. Desirable: Experience working within housing, estates, facilities or property management. Experience liaising with and monitoring contractors delivering estate-based services. What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 4th September 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Chime Housing
Watford, Hertfordshire
Compliance Scheduler Watford Salary: £32,548.00 Permanent, 37 hours per week The Vacancy Introduction to the role At Chime Housing, we provide vital services that help people to live better lives. We're looking for a Compliance Scheduler to join our Gas team and help us keep our homes and communal spaces safe, well maintained and compliant with our statutory and regulatory obligations. You'll play a key role in coordinating property safety programmes, arranging appointments, maintaining accurate records, and supporting colleagues, contractors and customers to make sure compliance checks are completed on time. Role purpose To support the delivery of Chime Housing's property compliance programmes by scheduling safety inspections, maintaining accurate compliance records, coordinating follow-on actions and helping ensure customers' homes remain safe and compliant. What's the role? Key Accountabilities: Schedule and coordinate statutory and cyclical compliance inspections, servicing and follow-on works across areas such as gas, electrical, fire safety, water hygiene, asbestos and lifts. Liaise with customers, colleagues and contractors to arrange appointments, resolve access issues and support a positive customer experience. Maintain accurate records across housing, compliance and document management systems, ensuring certificates, reports, notes and updates are uploaded promptly and correctly. Monitor work queues, overdue actions and exception reports, escalating risks or non-compliance concerns in a timely way. Support the completion of compliance trackers, performance reports and audit information, helping the team demonstrate a clear and accurate compliance position. Contribute to continuous improvement by identifying process issues, sharing learning and supporting updates to working practices where needed. What are we looking for? Essential: Experience: Experience of scheduling appointments, coordinating works or providing administrative support in a property, repairs, compliance, housing or customer service environment. Knowledge: Understanding of the importance of landlord health and safety compliance, accurate record keeping, data protection and customer-focused service delivery. Skills & Abilities: Strong organisational skills, attention to detail, confident communication skills and the ability to manage competing priorities and deadlines. Systems: Confident using Microsoft Office and able to learn housing, compliance and document management systems quickly. Qualifications: Good standard of literacy and numeracy, with GCSE English and Maths or equivalent desirable. Desirable: Experience working in social housing, property compliance, repairs planning or contractor management. Awareness of key compliance areas such as gas safety, electrical safety, fire safety, water hygiene, asbestos and lift servicing. Experience using housing management, asset management, compliance or document management systems. What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 3rd September 2026 Interviews: week commencing 7th September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)
Compliance Scheduler Watford Salary: £32,548.00 Permanent, 37 hours per week The Vacancy Introduction to the role At Chime Housing, we provide vital services that help people to live better lives. We're looking for a Compliance Scheduler to join our Gas team and help us keep our homes and communal spaces safe, well maintained and compliant with our statutory and regulatory obligations. You'll play a key role in coordinating property safety programmes, arranging appointments, maintaining accurate records, and supporting colleagues, contractors and customers to make sure compliance checks are completed on time. Role purpose To support the delivery of Chime Housing's property compliance programmes by scheduling safety inspections, maintaining accurate compliance records, coordinating follow-on actions and helping ensure customers' homes remain safe and compliant. What's the role? Key Accountabilities: Schedule and coordinate statutory and cyclical compliance inspections, servicing and follow-on works across areas such as gas, electrical, fire safety, water hygiene, asbestos and lifts. Liaise with customers, colleagues and contractors to arrange appointments, resolve access issues and support a positive customer experience. Maintain accurate records across housing, compliance and document management systems, ensuring certificates, reports, notes and updates are uploaded promptly and correctly. Monitor work queues, overdue actions and exception reports, escalating risks or non-compliance concerns in a timely way. Support the completion of compliance trackers, performance reports and audit information, helping the team demonstrate a clear and accurate compliance position. Contribute to continuous improvement by identifying process issues, sharing learning and supporting updates to working practices where needed. What are we looking for? Essential: Experience: Experience of scheduling appointments, coordinating works or providing administrative support in a property, repairs, compliance, housing or customer service environment. Knowledge: Understanding of the importance of landlord health and safety compliance, accurate record keeping, data protection and customer-focused service delivery. Skills & Abilities: Strong organisational skills, attention to detail, confident communication skills and the ability to manage competing priorities and deadlines. Systems: Confident using Microsoft Office and able to learn housing, compliance and document management systems quickly. Qualifications: Good standard of literacy and numeracy, with GCSE English and Maths or equivalent desirable. Desirable: Experience working in social housing, property compliance, repairs planning or contractor management. Awareness of key compliance areas such as gas safety, electrical safety, fire safety, water hygiene, asbestos and lift servicing. Experience using housing management, asset management, compliance or document management systems. What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 3rd September 2026 Interviews: week commencing 7th September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)
