Marketing HubSpot Specialist Location : Waterloo Salary : Competitive salary, depending on your experience Do you enjoy turning marketing strategy into clean, scalable systems? Are you confident owning and optimising HubSpot across the full customer journey? Our Marketing team plays a key role in supporting InfoTrack's growth by delivering effective campaigns, improving customer engagement and creating stronger alignment across the Marketing, Sales and Customer Success teams. We're looking for a data-driven HubSpot Specialist to take ownership of the day-to-day administration, optimisation and continual improvement of our HubSpot CRM and digital marketing systems. About InfoTrack InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes. As our market share continues to grow, so does the need for reliable marketing automation, accurate data and clear commercial insight. That's why we're strengthening our Marketing team to ensure HubSpot supports scalable campaigns, effective lead management and better decision-making across the business. What you'll be doing In this role, you will: Own the day-to-day administration and configuration of HubSpot across Marketing Hub, Sales Hub and CRM. Manage data properties, pipelines and object architecture, maintaining data quality through regular audits, deduplication and cleansing. Build and manage automation workflows across the buyer journey, from lead capture and nurture through to scoring and sales handover. Set up and quality-check email campaigns, landing pages, forms and calls to action in line with brand and messaging guidelines. Implement and maintain lead-scoring models in partnership with Marketing and Sales leadership. Build dashboards and reports covering campaign performance, pipeline contribution, funnel conversion and content return on investment. Work with the Sales and Revenue Operations teams to improve lead handover and align marketing and sales processes within HubSpot. Train and support internal users, while staying up to date with HubSpot product developments and recommending improvements. What we're looking for Essential: At least three years of hands-on experience administering HubSpot Marketing Hub and/or Sales Hub within a B2B SaaS, technology or professional services business. Proven experience building and troubleshooting automation workflows, lead-scoring models and email or landing-page campaigns. A strong understanding of CRM data structures, list segmentation and data-hygiene best practice. Confidence building dashboards and reporting on campaign and funnel performance within HubSpot, GA4 or a similar platform. Strong stakeholder-management skills and the ability to work effectively across Marketing, Sales and RevOps. Desirable (but not essential): HubSpot certifications across Marketing Hub, Sales Hub or reporting. Experience improving CRM governance, integrations or wider revenue-operations processes. Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm. This role is based in our Waterloo office three days per week, with up to two days working from home. Salary and Progression Competitive salary, depending on your experience You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days annual leave, plus bank holidays Flexible working options, including hybrid working after probation Private health insurance, including dental, optical and hearing cashback 24/7 health advice line and access to virtual GP appointments In-house barista: enjoy freshly brewed drinks throughout the day Office snacks, including fruit and refreshments Regular team breakfasts and lunches "Work From Anywhere" weeks: work remotely from a location of your choice Birthday and work anniversary gifts Regular social events including summer and Christmas parties, hikes, pub quizzes and more If you're looking to build your career as a HubSpot specialist while taking ownership of a business-critical platform and working with a supportive team, we'd love to hear from you.
28/08/2026
Full time
Marketing HubSpot Specialist Location : Waterloo Salary : Competitive salary, depending on your experience Do you enjoy turning marketing strategy into clean, scalable systems? Are you confident owning and optimising HubSpot across the full customer journey? Our Marketing team plays a key role in supporting InfoTrack's growth by delivering effective campaigns, improving customer engagement and creating stronger alignment across the Marketing, Sales and Customer Success teams. We're looking for a data-driven HubSpot Specialist to take ownership of the day-to-day administration, optimisation and continual improvement of our HubSpot CRM and digital marketing systems. About InfoTrack InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes. As our market share continues to grow, so does the need for reliable marketing automation, accurate data and clear commercial insight. That's why we're strengthening our Marketing team to ensure HubSpot supports scalable campaigns, effective lead management and better decision-making across the business. What you'll be doing In this role, you will: Own the day-to-day administration and configuration of HubSpot across Marketing Hub, Sales Hub and CRM. Manage data properties, pipelines and object architecture, maintaining data quality through regular audits, deduplication and cleansing. Build and manage automation workflows across the buyer journey, from lead capture and nurture through to scoring and sales handover. Set up and quality-check email campaigns, landing pages, forms and calls to action in line with brand and messaging guidelines. Implement and maintain lead-scoring models in partnership with Marketing and Sales leadership. Build dashboards and reports covering campaign performance, pipeline contribution, funnel conversion and content return on investment. Work with the Sales and Revenue Operations teams to improve lead handover and align marketing and sales processes within HubSpot. Train and support internal users, while staying up to date with HubSpot product developments and recommending improvements. What we're looking for Essential: At least three years of hands-on experience administering HubSpot Marketing Hub and/or Sales Hub within a B2B SaaS, technology or professional services business. Proven experience building and troubleshooting automation workflows, lead-scoring models and email or landing-page campaigns. A strong understanding of CRM data structures, list segmentation and data-hygiene best practice. Confidence building dashboards and reporting on campaign and funnel performance within HubSpot, GA4 or a similar platform. Strong stakeholder-management skills and the ability to work effectively across Marketing, Sales and RevOps. Desirable (but not essential): HubSpot certifications across Marketing Hub, Sales Hub or reporting. Experience improving CRM governance, integrations or wider revenue-operations processes. Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm. This role is based in our Waterloo office three days per week, with up to two days working from home. Salary and Progression Competitive salary, depending on your experience You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days annual leave, plus bank holidays Flexible working options, including hybrid working after probation Private health insurance, including dental, optical and hearing cashback 24/7 health advice line and access to virtual GP appointments In-house barista: enjoy freshly brewed drinks throughout the day Office snacks, including fruit and refreshments Regular team breakfasts and lunches "Work From Anywhere" weeks: work remotely from a location of your choice Birthday and work anniversary gifts Regular social events including summer and Christmas parties, hikes, pub quizzes and more If you're looking to build your career as a HubSpot specialist while taking ownership of a business-critical platform and working with a supportive team, we'd love to hear from you.
Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Do you enjoy leading support teams that deliver exceptional customer service? Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve the support experience? Our Client Support team is central to the service we provide to clients using our software across the legal and conveyancing sector. We're looking for an experienced Client Support Manager to join us on an initial 12-month fixed term contract. You'll lead and develop our small contact centre team, ensuring clients receive responsive, knowledgeable and high-quality support while driving improvements in service quality, product knowledge and the overall client experience. About InfoTrack As our user base and product portfolio continue to grow, providing a responsive, knowledgeable and client-focused support service is more important than ever. This role will play a key part in ensuring client queries are handled effectively, customers are kept informed and feedback and support trends are used to continually improve the customer journey. What you'll be doing In this role, you will: • Lead and develop the Client Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line with agreed service standards and customer expectations • Monitor support queues, contact trends and ageing queries, identifying opportunities to improve response quality, resolution consistency and the overall client experience • Manage, coach and develop team members, setting clear objectives and supporting continual improvement in product knowledge and customer service skills • Support the team in resolving more complex client queries, using strong product knowledge and an understanding of customer processes • Identify recurring questions, training gaps and usability issues, working with internal teams to improve guidance, knowledge content and product adoption • Use client feedback, support trends and operational data to recommend improvements to processes, product information and self-service resources • Support effective communication during service issues, ensuring customers are kept informed and reassured where their use of the software is affected • Provide stakeholders with clear operational updates and insight on support performance, customer themes and improvement activity What we're looking for Essential: • Proven experience leading a contact centre, helpdesk or customer support team within a software or conveyancing environment • Experience managing support queues, customer enquiries and service standards using a ticketing, CRM or helpdesk platform • Strong leadership, coaching and influencing skills, with a genuine drive to deliver outstanding customer service • Excellent customer communication skills, with the ability to explain software guidance clearly to both technical and non-technical users • Ability to build and maintain strong product knowledge and translate this into practical support guidance for clients • Ability to analyse support trends, customer feedback and contact drivers to improve the client experience • Experience improving support processes, knowledge content and team capability using operational data and client insight • A positive and resilient approach, with the ability to maintain high standards in a pressurised environment Desirable (but not essential): • Experience working for a software service provider • Exposure to the legal conveyancing sector What success looks like You'll help create a Client Support team that delivers a consistently high-quality customer experience, with a strong focus on: • Customer Satisfaction (CSAT) • First Contact Resolution (FCR) • Response quality • SLA response performance • Query resolution performance • Knowledge base contribution and usage • Customer feedback themes Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed. Salary and Progression Competitive salary, depending on your skills and experience You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days annual leave, plus bank holidays Flexible working options, including hybrid working and flexitime after probation Private health insurance, including dental, optical and hearing cashback 24/7 health advice line and access to virtual GP appointments In-house barista: enjoy freshly brewed drinks throughout the day Office snacks, including fruit and refreshments Regular team breakfasts and lunches Recognition awards: £100 spot prizes for going above and beyond "Work From Anywhere" weeks: work remotely from a location of your choice Referral bonus: earn up to £2,000 for successful referrals Regular social events including summer and Christmas parties, hikes, pub quizzes and more If you're passionate about leading client support teams, delivering outstanding customer service and using customer insight to continually improve the support experience, we'd love to hear from you.
28/08/2026
Full time
Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Do you enjoy leading support teams that deliver exceptional customer service? Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve the support experience? Our Client Support team is central to the service we provide to clients using our software across the legal and conveyancing sector. We're looking for an experienced Client Support Manager to join us on an initial 12-month fixed term contract. You'll lead and develop our small contact centre team, ensuring clients receive responsive, knowledgeable and high-quality support while driving improvements in service quality, product knowledge and the overall client experience. About InfoTrack As our user base and product portfolio continue to grow, providing a responsive, knowledgeable and client-focused support service is more important than ever. This role will play a key part in ensuring client queries are handled effectively, customers are kept informed and feedback and support trends are used to continually improve the customer journey. What you'll be doing In this role, you will: • Lead and develop the Client Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line with agreed service standards and customer expectations • Monitor support queues, contact trends and ageing queries, identifying opportunities to improve response quality, resolution consistency and the overall client experience • Manage, coach and develop team members, setting clear objectives and supporting continual improvement in product knowledge and customer service skills • Support the team in resolving more complex client queries, using strong product knowledge and an understanding of customer processes • Identify recurring questions, training gaps and usability issues, working with internal teams to improve guidance, knowledge content and product adoption • Use client feedback, support trends and operational data to recommend improvements to processes, product information and self-service resources • Support effective communication during service issues, ensuring customers are kept informed and reassured where their use of the software is affected • Provide stakeholders with clear operational updates and insight on support performance, customer themes and improvement activity What we're looking for Essential: • Proven experience leading a contact centre, helpdesk or customer support team within a software or conveyancing environment • Experience managing support queues, customer enquiries and service standards using a ticketing, CRM or helpdesk platform • Strong leadership, coaching and influencing skills, with a genuine drive to deliver outstanding customer service • Excellent customer communication skills, with the ability to explain software guidance clearly to both technical and non-technical users • Ability to build and maintain strong product knowledge and translate this into practical support guidance for clients • Ability to analyse support trends, customer feedback and contact drivers to improve the client experience • Experience improving support processes, knowledge content and team capability using operational data and client insight • A positive and resilient approach, with the ability to maintain high standards in a pressurised environment Desirable (but not essential): • Experience working for a software service provider • Exposure to the legal conveyancing sector What success looks like You'll help create a Client Support team that delivers a consistently high-quality customer experience, with a strong focus on: • Customer Satisfaction (CSAT) • First Contact Resolution (FCR) • Response quality • SLA response performance • Query resolution performance • Knowledge base contribution and usage • Customer feedback themes Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed. Salary and Progression Competitive salary, depending on your skills and experience You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days annual leave, plus bank holidays Flexible working options, including hybrid working and flexitime after probation Private health insurance, including dental, optical and hearing cashback 24/7 health advice line and access to virtual GP appointments In-house barista: enjoy freshly brewed drinks throughout the day Office snacks, including fruit and refreshments Regular team breakfasts and lunches Recognition awards: £100 spot prizes for going above and beyond "Work From Anywhere" weeks: work remotely from a location of your choice Referral bonus: earn up to £2,000 for successful referrals Regular social events including summer and Christmas parties, hikes, pub quizzes and more If you're passionate about leading client support teams, delivering outstanding customer service and using customer insight to continually improve the support experience, we'd love to hear from you.
Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Are you passionate about conveyancing, helping customers get the most from their software and developing high-performing teams that understand the pressures faced by legal professionals? We're looking for an experienced Conveyancing Helpdesk Manager on an initial 12-month fixed term contract. You'll lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their day-to-day property transactions. That means our support team needs to understand not only the technology, but also the conveyancing workflows, terminology and pressures our clients work with. As our user base and product portfolio continue to grow, we're strengthening our support leadership to ensure client queries are handled effectively, customers receive clear and practical guidance, and feedback is used to continually improve our products and service. What you'll be doing In this role, you will: • Lead and develop the Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line with agreed service standards and customer expectations • Monitor support queues, contact trends and ageing queries, identifying opportunities to improve response quality, resolution consistency and the overall client experience • Support the team in resolving more complex client queries, using strong product knowledge and an understanding of conveyancing processes, customer workflows and legal terminology • Work closely with Product, Development, Customer Success and Sales Support teams to share customer insight, resolve recurring queries and improve software usability • Identify recurring questions, training gaps and usability issues, working with internal teams to improve guidance, knowledge content and product adoption • Use client feedback and support trends to recommend improvements to processes, product information and self-service resources • Support effective communication during service issues, ensuring customers are kept informed and reassured where their use of the software is affected • Provide stakeholders with clear operational updates and insight on support performance, customer themes and improvement activity What we're looking for Essential: • Proven experience leading a client support, helpdesk, operations or customer service team within a conveyancing, legal services, legal technology or property search environment • Extensive knowledge of the conveyancing process • Experience managing support queues, customer enquiries and service standards using a ticketing, CRM or helpdesk platform • Strong leadership and influencing skills, ideally gained in a conveyancing, legal operations or legal technology environment • Strong customer communication skills, with the ability to explain software guidance, conveyancing concepts and support updates clearly to both technical and non-technical users • Ability to build and maintain strong product and conveyancing process knowledge, translating this into practical support guidance for clients and coaching for the team • Ability to analyse support trends, customer feedback and contact drivers to improve the client experience • Experience improving support processes, knowledge content and team capability using operational data and client insight • A strong sense of ownership, with the ability to follow issues through to completion and work effectively to deadlines • A positive and resilient approach, with the ability to maintain high standards in a pressurised environment Desirable (but not essential): • Experience with a software service provider supporting legal, conveyancing or property search customers • Hands-on experience in residential or commercial conveyancing, legal case management, property searches or conveyancing support operations What success looks like • Customer Satisfaction (CSAT) • First Contact Resolution (FCR) • Call and email quality • SLA response performance • Repeat contact rate • Knowledge base contribution and usage • Client feedback themes Working Hours • Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed. Salary and Progression • Competitive salary, depending on your skills and experience • You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards • 25 days annual leave, plus bank holidays • Flexible working options, including hybrid working and flexitime after probation • Private health insurance, including dental, optical and hearing cashback • 24/7 health advice line and access to virtual GP appointments • In-house barista: enjoy freshly brewed drinks throughout the day • Office snacks, including fruit and refreshments • Regular team breakfasts and lunches • Recognition awards: £100 spot prizes for going above and beyond • "Work From Anywhere" weeks: work remotely from a location of your choice • Referral bonus: earn up to £2,000 for successful referrals • Regular social events including summer and Christmas parties, hikes, pub quizzes and more
28/08/2026
Full time
Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Are you passionate about conveyancing, helping customers get the most from their software and developing high-performing teams that understand the pressures faced by legal professionals? We're looking for an experienced Conveyancing Helpdesk Manager on an initial 12-month fixed term contract. You'll lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their day-to-day property transactions. That means our support team needs to understand not only the technology, but also the conveyancing workflows, terminology and pressures our clients work with. As our user base and product portfolio continue to grow, we're strengthening our support leadership to ensure client queries are handled effectively, customers receive clear and practical guidance, and feedback is used to continually improve our products and service. What you'll be doing In this role, you will: • Lead and develop the Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line with agreed service standards and customer expectations • Monitor support queues, contact trends and ageing queries, identifying opportunities to improve response quality, resolution consistency and the overall client experience • Support the team in resolving more complex client queries, using strong product knowledge and an understanding of conveyancing processes, customer workflows and legal terminology • Work closely with Product, Development, Customer Success and Sales Support teams to share customer insight, resolve recurring queries and improve software usability • Identify recurring questions, training gaps and usability issues, working with internal teams to improve guidance, knowledge content and product adoption • Use client feedback and support trends to recommend improvements to processes, product information and self-service resources • Support effective communication during service issues, ensuring customers are kept informed and reassured where their use of the software is affected • Provide stakeholders with clear operational updates and insight on support performance, customer themes and improvement activity What we're looking for Essential: • Proven experience leading a client support, helpdesk, operations or customer service team within a conveyancing, legal services, legal technology or property search environment • Extensive knowledge of the conveyancing process • Experience managing support queues, customer enquiries and service standards using a ticketing, CRM or helpdesk platform • Strong leadership and influencing skills, ideally gained in a conveyancing, legal operations or legal technology environment • Strong customer communication skills, with the ability to explain software guidance, conveyancing concepts and support updates clearly to both technical and non-technical users • Ability to build and maintain strong product and conveyancing process knowledge, translating this into practical support guidance for clients and coaching for the team • Ability to analyse support trends, customer feedback and contact drivers to improve the client experience • Experience improving support processes, knowledge content and team capability using operational data and client insight • A strong sense of ownership, with the ability to follow issues through to completion and work effectively to deadlines • A positive and resilient approach, with the ability to maintain high standards in a pressurised environment Desirable (but not essential): • Experience with a software service provider supporting legal, conveyancing or property search customers • Hands-on experience in residential or commercial conveyancing, legal case management, property searches or conveyancing support operations What success looks like • Customer Satisfaction (CSAT) • First Contact Resolution (FCR) • Call and email quality • SLA response performance • Repeat contact rate • Knowledge base contribution and usage • Client feedback themes Working Hours • Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed. Salary and Progression • Competitive salary, depending on your skills and experience • You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards • 25 days annual leave, plus bank holidays • Flexible working options, including hybrid working and flexitime after probation • Private health insurance, including dental, optical and hearing cashback • 24/7 health advice line and access to virtual GP appointments • In-house barista: enjoy freshly brewed drinks throughout the day • Office snacks, including fruit and refreshments • Regular team breakfasts and lunches • Recognition awards: £100 spot prizes for going above and beyond • "Work From Anywhere" weeks: work remotely from a location of your choice • Referral bonus: earn up to £2,000 for successful referrals • Regular social events including summer and Christmas parties, hikes, pub quizzes and more
