Davies Group

Team Leader - Claims Management (Bolton Office) Step into a role where leadership meets impact. At BVS, we're looking for a confident, motivated Team Leader to guide and inspire our Case Management team as they deliver exceptional service on Specialist claims for a wide range of clients. If you bring a strong background in claims and thrive in a fast-paced, ever-evolving environment, this could be your next big move. What will your day look like: ? What You'll Be Doing Your day will be varied, people-focused, and full of opportunities to shape performance and drive excellence. You'll take ownership of: Leading and supporting a team of claims handlers, ensuring workloads are balanced and managed effectively Coaching and developing your team to meet and exceed client SLAs, with a focus on continuous improvement Creating a positive, engaged team culture where people feel supported, motivated, and valued Representing the team in Client Review Meetings , building strong relationships and showcasing our performance Conducting regular performance reviews , including audits and annual PDRs Managing team absences across case managers and first response colleagues Driving service excellence , ensuring technical accuracy and outstanding customer experience across all property claims Monitoring and achieving KPIs , keeping performance on track and identifying opportunities for improvement Overseeing client communications and completing weekly reporting to keep stakeholders informed and aligned Knowledge and Abilities: ? What You'll Bring We're looking for someone who combines technical expertise with genuine leadership ability: Proven experience leading a team , ideally within the property claims sector Strong communication skills , both written and verbal, with the ability to influence and inspire A natural motivator , capable of bringing out the best in others and driving performance A proactive, enthusiastic mindset , with the confidence to make decisions and lead change Why This Role Matters As a Team Leader, you won't just be managing tasks - you'll be shaping the success of your team, strengthening client relationships, and playing a key role in the continued growth of our claims operation. It's a role for someone who wants to make a difference every single day. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan