TRC London Ltd

General Manager, Flexible Workspace, Central London Salary: £50,000 + commission and equity Hours: Full-time, onsite We are recruiting an experienced Centre/General Manager to take full ownership of a prominent flexible workspace building. This is a high-impact leadership opportunity for an established workspace professional who combines strong commercial judgement with operational discipline and an exceptional approach to member experience. You will inherit a complex, fast-paced environment where confident leadership, clear accountability and the ability to drive meaningful improvements will be essential. You will be fully accountable for the financial, operational and experiential performance of the building, leading the onsite team while working closely with Sales, Finance, Real Estate and central support functions. This role would suit a commercially minded Community Manager, Centre Manager or General Manager who is comfortable taking ownership, making decisions and bringing structure, energy and direction to a building. The role You will: Lead, develop and motivate the onsite community team, establishing clear expectations and a high-performance culture Take full ownership of the building s day-to-day operations and overall performance Manage the building-level P&L, operating expenditure and financial performance Work closely with the sales team to achieve monthly revenue and occupancy targets Manage the building-level sales cycle, including tours, proposals, onboarding, renewals, pricing discussions and expansion opportunities Maintain an accurate sales pipeline and provide reliable commercial forecasts Build strong relationships with members, particularly key and strategic accounts Proactively manage retention, renewals and potential churn Identify and implement commercial initiatives that generate revenue and support future growth Take ownership of the overall member experience and act as the senior escalation point for complex issues Monitor member satisfaction and NPS, creating clear action plans to improve performance Manage external suppliers and ensure agreed service levels and operational standards are maintained Work with landlords, asset managers and property teams to resolve building-related matters Support budgeting and identify opportunities to improve financial and operational efficiency Oversee membership fee collection, late payments and pricing increases About you We are looking for an experienced and resilient leader who can quickly understand a building, identify what needs to change and take responsibility for delivering results. You will ideally have: Significant experience within flexible workspace, coworking, serviced offices or a closely related hospitality or property environment Previous responsibility for the commercial and operational performance of a building or business unit Strong knowledge of P&L management, budgets, revenue and operating expenditure A proven track record of improving sales, occupancy, retention or customer satisfaction Experience managing and developing a team for at least two years The confidence to handle complex member issues and make sound commercial decisions Strong sales and relationship-management skills Experience managing suppliers, landlords or other external stakeholders Excellent communication, organisation and project-management skills A hands-on leadership style and the ability to remain composed in a demanding environment Experience using HubSpot or another CRM platform would be advantageous This role offers the opportunity to make a visible impact, shape the performance of an important building and establish a strong, engaged and commercially successful community. What s on offer 25 days annual leave plus your birthday off Commission structure Company equity package Company pension scheme Enhanced maternity leave Employee rewards and wellbeing platform Employee Assistance Programme Phone allowance Regular team and community events Genuine opportunities for progression within a growing workspace business If you are an experienced workspace leader who enjoys taking ownership, developing teams and improving commercial and operational performance, we would love to hear from you.

General Manager: Premium Flexible Workspace Bristol £40,000 £45,000 Base + Commission (OTE £75,000) Full-time We re recruiting for an exceptional General Manager (Sales & Ops) to take ownership of a premium flexible workspace operation in Bristol, combining commercial performance, member experience and operational leadership. With a second Bristol location due to join the portfolio in the near future , this is an exciting opportunity to play a key role in the growth of the business and ultimately oversee the performance of two premium workspace locations across the city . This isn t a traditional operations-only workspace role. We re looking for someone who can run each location as a business; driving occupancy and revenue, converting enquiries, developing broker and agent relationships, leading onsite teams and ensuring every member and visitor receives an exceptional experience. The Role Initially taking ownership of the existing Bristol location, your remit will expand to encompass a second site as the portfolio grows. You ll be responsible for: Owning the commercial performance of the workspace portfolio, with a clear focus on occupancy, revenue and growth Taking responsibility for the successful commercial launch and ongoing performance of the second Bristol location Managing incoming enquiries, conducting workspace tours and converting opportunities into new members Developing strong relationships with commercial property agents, workspace brokers and the wider Bristol business community Negotiating commercial terms and taking opportunities through to completion Managing the full member journey from initial enquiry and move-in through to retention and renewal Leading and developing the onsite teams across both locations Maintaining consistently high operational and service standards across the portfolio Taking ownership of budgets, performance reporting and key commercial metrics Creating a premium, highly personalised member experience Acting as a visible leader across both locations while retaining a hands-on approach Identifying opportunities to increase revenue, improve retention and support the continued growth of the business

Facilities Manager (Commercial Property Portfolio) Location: Central London Salary: £55,000 Contract: Permanent, Full Time We re looking for an experienced Facilities Manager to oversee a portfolio of high-quality commercial office buildings across Central London. This is a varied, hands-on management role with responsibility for maintaining excellent standards across building services, maintenance, health and safety, security, cleaning and overall presentation. You ll act as a key point of contact for occupiers, contractors and internal property teams, ensuring planned and reactive works are delivered safely, efficiently and with minimal disruption. What you ll be doing Building and facilities management Maintain buildings to an excellent standard, ensuring they remain safe, secure, compliant and attractive to occupiers. Coordinate planned and reactive maintenance across building fabric, M&E and associated services. Conduct regular building and works inspections, identifying defects, risks and snagging items. Follow outstanding issues through to resolution within agreed timescales. Coordinate minor decoration, refurbishment and fit-out projects. Support larger property projects and tenant-requested works. Identify opportunities to improve building performance, service quality and efficiency. Coordinate essential services including maintenance, cleaning, security, waste and recycling. Occupier experience Act as a key point of contact for occupiers regarding building services and facilities matters. Ensure enquiries and maintenance requests are acknowledged and resolved promptly. Build positive and professional relationships with occupiers. Provide clear communication regarding works, access requirements and service interruptions. Work with the wider property team to deliver consistently high standards of customer care. Contractor and compliance management Build effective relationships with contractors and service providers. Review risk assessments and method statements before works begin. Issue permits to work and conduct contractor inductions. Monitor contractor performance, quality, cost and delivery. Ensure appropriate health and safety controls are followed across all works. Coordinate fire-safety activity, testing, drills and required remedial actions. Maintain awareness of asbestos, Legionella and other building-related risks. Ensure risks are recorded, assigned and closed through the company s health and safety management system. Records and documentation Maintain accurate site records, including: Operations and maintenance manuals Health and safety files Asset registers PPM calendars Logbooks Fire-safety records Drawings and schematics Statutory certification Maintain a clear audit trail for planned and reactive maintenance tasks. Ensure internal facilities and compliance systems remain accurate and up to date. Budgets and procurement Support the preparation and management of service-charge and facilities budgets. Monitor facilities and building-management expenditure across the portfolio. Raise purchase orders and approve invoices within agreed authority levels. Procure services and works in line with company procedures. Identify cost-saving opportunities without compromising quality or compliance. Support forecasting and budget reporting for FM-related costs. Team support Work closely with the senior property and operations team. Coordinate tasks with workplace and building-based colleagues. Provide guidance and support to ensure consistent standards across the portfolio. Deputise for senior colleagues when required. About you You ll be an experienced Facilities Manager with a strong understanding of commercial buildings, building services and occupier care. You ll ideally have: Relevant facilities or commercial property management experience. Experience overseeing multiple commercial buildings or a property portfolio. Strong knowledge of planned and reactive maintenance. A good understanding of building engineering and M&E systems. Experience managing hard and soft FM services. Knowledge of health and safety legislation and building compliance. Experience reviewing RAMS and issuing permits to work. Confidence managing contractors and monitoring works on site. Experience maintaining statutory and operational building records. Understanding of service-charge budgets, procurement and cost control. Experience coordinating fire-safety activity. Strong IT and systems capability. Excellent organisational and prioritisation skills. The ability to work autonomously and use your own initiative. A professional, personable and customer-focused approach. Strong written and verbal communication skills. Confidence working with occupiers, contractors and senior stakeholders. Qualifications Essential: IOSH Managing Safely or equivalent health and safety knowledge. Desirable: NEBOSH General Certificate. Mechanical, electrical or building-services qualification. Asbestos Awareness. Legionella Awareness. What s on offer? £55,000 salary. Responsibility for a high-quality Central London commercial property portfolio. A varied role combining building management, compliance, occupier experience and project coordination. The opportunity to work closely with an experienced property and operations team. Genuine autonomy and ownership across the facilities function. If you re an organised, commercially aware Facilities Manager who takes pride in maintaining excellent buildings and delivering a first-class occupier experience, we d love to hear from you.