Dragonwyck Ltd

We are seeking an exceptionally experienced Property Manager to oversee a portfolio of high-end residential properties in Surrey. This is a hands-on, detail-driven position for a skilled professional who understands how to operate and maintain complex residences with premium materials, specialist finishes, and high expectations-and who can plan, procure, and supervise works to an exacting standard. A construction background (or demonstrable experience managing high-value refurbishments and planned works) is highly desirable. Flexibility and extra-hours availability are strongly preferred to respond to urgent issues and coordinate works around property access and timelines. Key responsibilities Oversee day-to-day operations and long-term maintenance planning across multiple luxury homes. Implement and manage planned preventative maintenance (PPM) schedules, inspections, and property standards. Source, vet, appoint, and manage specialist contractors and suppliers (bespoke joinery, stone/marble, high-end finishes, MEP, roofing, landscaping, AV/smart home). Project manage maintenance and refurbishment works: scope, tendering, budgeting, scheduling, on-site supervision, quality control, snagging, and final sign-off. Ensure correct care and management of high-value materials and finishes (protection, repair methods, specialist products). Maintain meticulous documentation: inventories, warranties, service logs, O&M manuals, contractor records, and photographic property files. Manage budgets and spend control: quotations, approvals, purchase orders, invoice validation, and value-for-money without compromising quality. Coordinate with household staff where applicable (cleaners, gardeners, security) and enforce clear standards and accountability. Provide clear owner/representative communication: updates, reporting, priorities, and rapid resolution of issues. Maintain discretion, confidentiality, and professional conduct at all times. Essential requirements Significant proven experience managing high-end residential properties (prime private homes, estates, luxury portfolio management). Fluent English and Russian (minimum basic level) - mandatory. Demonstrable experience organising works in properties with expensive materials and high-spec finishes. Strong contractor management, with the ability to inspect, challenge, and ensure premium quality outcomes. Excellent organisation, prioritisation, and reporting capability across multiple sites. Extra-hours availability highly preferred (urgent issues, access windows, contractor scheduling). Full UK driving licence; comfortable travelling across Surrey (and occasionally into London if required). Highly desirable Construction background (trade, site management, building surveying, engineering, or extensive high-end refurbishment delivery). Strong prime residential supplier network and knowledge of specialist trades. Experience with smart home/AV, security systems, HVAC, underfloor heating, and luxury appliance ecosystems. Relevant qualifications in property, construction, or facilities management (beneficial but not essential if experience is exceptional). Role location & working pattern Surrey, UK (travel between properties). Full-time role.