Description This
City, Swindon
The Head of Property Operations leads the strategic and operational delivery of property services across the Group estate of circa 700 sites (including Branch, Admin sites, Estate Management, Property Operations Governance and Controls), ensuring safe, sustainable, and cost-effective environments that enable business performance and an enhanced customer experience. This role exists to lead a high-performing team that drives operational excellence, compliance, and innovation in property management, aligned to organisational goals and long-term asset strategies. It ensures the property portfolio is optimised to support evolving ways of working and delivers clear value to colleagues through a tiered service model that reflects operational criticality, business needs, and user experience. The role ensures that the branch estate evolves in line with member expectations and brand standards, creating environments that are welcoming, accessible, and purposefully designed. This contributes directly to the quality of customer experience, reinforcing our commitment to putting members first in every interaction. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
The Head of Property Operations leads the strategic and operational delivery of property services across the Group estate of circa 700 sites (including Branch, Admin sites, Estate Management, Property Operations Governance and Controls), ensuring safe, sustainable, and cost-effective environments that enable business performance and an enhanced customer experience. This role exists to lead a high-performing team that drives operational excellence, compliance, and innovation in property management, aligned to organisational goals and long-term asset strategies. It ensures the property portfolio is optimised to support evolving ways of working and delivers clear value to colleagues through a tiered service model that reflects operational criticality, business needs, and user experience. The role ensures that the branch estate evolves in line with member expectations and brand standards, creating environments that are welcoming, accessible, and purposefully designed. This contributes directly to the quality of customer experience, reinforcing our commitment to putting members first in every interaction. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.