Benjamin Stevens

Job Title: Block Manager Location: Edgware, Barnet, Greater London, United Kingdom Company: Benjamin Stevens Estate Agents About Us: Benjamin Stevens is a trusted estate agency delivering high-quality property management services across London and the surrounding areas. With a strong reputation for professionalism and client care, we specialise in managing residential blocks and estates with efficiency, transparency, and integrity. Role Overview: We are seeking an experienced and organised Block Manager to oversee the management of a portfolio of residential blocks. The successful candidate will be responsible for ensuring that all properties under management are well-maintained, compliant, and run smoothly, while providing excellent service to leaseholders, freeholders, and residents. This is a client-facing role requiring strong communication, organisational, and problem-solving skills. Key Responsibilities: Manage a portfolio of residential blocks, acting as the main point of contact for leaseholders, freeholders, and residents. Oversee day-to-day operations including repairs, maintenance, and contractor management. Ensure compliance with relevant legislation, health & safety requirements, and lease obligations. Prepare and monitor annual service charge budgets and accounts. Handle collection of service charges, arrears management, and financial reporting. Organise and attend residents' meetings, AGMs, and directors' meetings, preparing documentation and minutes as required. Manage and instruct contractors, surveyors, and suppliers to deliver quality services within budget. Conduct regular site inspections and ensure estates are maintained to the highest standards. Resolve disputes and complaints efficiently, maintaining positive client relationships. Provide professional advice and guidance to clients regarding lease terms, compliance, and property management best practices. Skills & Experience Required: Proven experience in block or property management (IRPM qualification desirable). Strong understanding of leasehold legislation, health & safety, and compliance. Excellent organisational and time management skills. Confident communicator with the ability to manage multiple stakeholders. Strong financial acumen and experience preparing/managing service charge budgets. Proficient in Microsoft Office and property management software. Ability to work both independently and as part of a team. Valid UK driving licence is essential What We Offer: Competitive salary with an attractive commission structure . Convenient on-site parking for staff. Career development and training support. A supportive and professional working environment. Opportunity to grow within a respected and expanding estate agency.