Norwich City Services Limited

Norwich City Services Ltd delivers a Social Housing maintenance and repair service to a residential portfolio of 14,500 homes, on behalf of our client, Norwich City Council. Building on our success, we are at the stage where we are growing the business and our teams. In this new post of Head of Operations you will lead, develop, and manage the social housing repairs service, while ensuring the delivery of a high-quality, efficient, customer-focused repairs and maintenance service. Responsible for strategic planning, operational performance, compliance, budget control, and continuous improvement of the repairs service, you will have proven senior management experience in a similar service, along with strong knowledge of housing legislation and building regulations. With excellent leadership and people management skills, you will have a track record of driving service improvements and innovation. Excellent stakeholder management and communication skills along with a comprehensive understanding of compliance and health & safety in social housing repairs is also an essential requirement. Working with us, you'll enjoy: Competitive pay & salary sacrifice pension 27 days holidays plus bank holidays Investment in your learning and personal development If you would like an informal discussion about the role to find out more before applying, please email Closing date: 24 October 2025 - please note this vacancy may close earlier if a high number of applications have been received. Requirements Strong knowledge of housing legislation, landlord responsibilities, and building regulations. Understanding of compliance and health & safety in social housing repairs. Proven senior management experience in a housing repairs or maintenance environment. About the Company Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city. NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.