L&Q Group

Property Manager LLR - October Title: Property Manager - LLR (London Living Rent) Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus ECU allowance if policy requirements are met Reporting Office: London, Stratford Persona: Agile 1-2 days office attendance required Working Pattern: Monday to Friday - 09:00 - 17:00 (occasionally hours may differ) Closing Date: 11th November 23:00 Interview Dates: Via Ms Teams on a date to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Property Manager LLR.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join L&Q's Growing London Living Rent Team - Be Part of the Journey to Home Ownership L&Q's London Living Rent portfolio has seen exceptional growth and is set to become one of the largest in the capital-helping thousands of residents take their first step toward home ownership. Our homes cater to a wide range of aspirations, incomes, and life stages, and we're proud to be making a real difference. We're now looking for an experienced Property Manager to join our passionate and high-performing team. If you're driven by customer impact, thrive in a fast-paced environment, and want to be part of something meaningful, we'd love to hear from you. What You'll Be Doing As a Property Manager in our LLR team, you'll play a key role in delivering a seamless resident experience while ensuring our portfolio performs at its best. Your responsibilities will include: Maximising rental income and minimising void periods across your portfolio. Supporting property acquisitions and onboarding new homes into the LLR scheme. Ensuring compliance with all relevant legislation and internal standards. Delivering exceptional customer service to a diverse resident base. Managing tenancies and assets to ensure long-term sustainability. Conducting routine checks to identify fraud, subletting, and tenancy breaches. What You'll Bring We're looking for individuals who are proactive, solutions-focused, and passionate about housing. You'll need: Proven experience in property management and lettings , ideally within the private rented sector. A strong understanding of London Living Rent and its role in the housing market. Excellent communication and customer service skills. A track record of meeting targets and deadlines in a commercial environment. Confidence in using Microsoft Office , Teams, and CRM systems (especially Microsoft D365). Experience in tenancy renewals, complaint resolution , and legal tenancy processes. Knowledge of Assured Shorthold Tenancies , legal notices, and arrears management. If this sounds like you, we would love for you to apply! Why Join Us? Be part of a mission-driven organisation helping Londoners into home ownership. Work in a collaborative and supportive team that values innovation and impact. Enjoy a role where no two days are the same , and your work truly matters. Note: This role will be office-based more than the standard 1-2 days per week until training is completed. Ready to Make a Difference? If you're ready to bring your energy, expertise, and passion to L&Q's London Living Rent team, apply now and help shape the future of affordable housing in London. This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please contact us. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Title: Sheltered Housing Assistant Contract Type: Permanent, FT, 35 hours Salary: £26,775 per annum to £29,280 per annum, dependant on experience Working Location: Schemes in Essex and London Boroughs of Havering and Redbridge Persona: Site Based Worker - Contractual hours to be worked from allocated sites, with ad hoc office attendance as required Closing Date: 20th October 2025 Interview Date: 29th October 2025 Please click here for the role profile Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our L&Q Living Housing Management Team at L&Q: Do you take pride in creating safe, supportive environments and delivering outstanding service? Are you passionate about health, safety, and well-being in residential communities? If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents. We're currently seeking two Sheltered Housing Assistants to become part of our dedicated Housing Management team. You'll be working across our sheltered housing schemes in Havering, Redbridge and Essex, supporting residents aged 55 and over. As a key member of our Independent Living service, you'll help ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services. If this sounds like you, we would love for you to apply! Your impact in the role: Resident Support and Customer Service: Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors. You'll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community. Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You'll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure. Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You'll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming. Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escalate issues when necessary. You'll contribute to the wider team's success by collaborating on action plans and working closely with any support teams in place. What you'll bring: Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism. Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices. Organisational Skills: A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively. Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly. Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions. Current driving licence and access to a vehicle which is registered for business use DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit our website. If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. LQL L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.

Title: Sheltered Housing Assistant Contract Type: Permanent, FT, 35 hours Salary: £26,775 per annum to £29,280 per annum, dependant on experience Working Location: Schemes in Essex and London Boroughs of Havering and Redbridge Persona: Site Based Worker - Contractual hours to be worked from allocated sites, with ad hoc office attendance as required Closing Date: 20th October 2025 Interview Date: 29th October 2025 Please click here for the role profile Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our L&Q Living Housing Management Team at L&Q: Do you take pride in creating safe, supportive environments and delivering outstanding service? Are you passionate about health, safety, and well-being in residential communities? If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents. We're currently seeking two Sheltered Housing Assistants to become part of our dedicated Housing Management team. You'll be working across our sheltered housing schemes in Havering, Redbridge and Essex, supporting residents aged 55 and over. As a key member of our Independent Living service, you'll help ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services. If this sounds like you, we would love for you to apply! Your impact in the role: Resident Support and Customer Service: Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors. You'll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community. Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You'll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure. Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You'll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming. Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escalate issues when necessary. You'll contribute to the wider team's success by collaborating on action plans and working closely with any support teams in place. What you'll bring: Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism. Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices. Organisational Skills: A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively. Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly. Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions. Current driving licence and access to a vehicle which is registered for business use DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit our website. If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. LQL L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.