DiSRUPT Agency

Lettings Consultant - Hampshire £30,000 - 35,000 + annual bonus DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis. You will be Hampshire based, covering mainly Basingstoke, Farnham, Whiteley and occasionally Salisbury as well. If you're driven to contribute to a fantastic team and make a tangible impact in the housing sector, this is your opportunity to be part of the change. About the Role We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in. Key duties include: Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate. Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront. Driving occupancy by carrying out viewings and negotiating offers with prospective tenants. Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in. Driving customer retention by initiating renewals discussions and negotiations. Ensuring that systems and data are accurate and up to date for all lettings activity. Working in conjunction with third party agents as required. Working with the Head of Lettings to carry out rental appraisals of the local market. Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction. Providing regular reports on lettings performance to the Head of Lettings. Carrying out such other duties as delegated from time to time. We are seeking a highly capable candidate who will bring: Previous experience in real estate and residential lettings or sales, BTR/PRS is essential. Outstanding customer service skills, and excellent verbal and written communication skills. A dynamic and driven personality, with a strong zeal for the industry. Exceptional organisational competencies. Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies. Proficient in presenting and interpreting information accurately and professionally. A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively. Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

Property Management Manager City centre Reading office, opposite Reading train station Are you an experienced leader in property management, passionate about delivering outstanding customer experiences and driving operational excellence? This is an exciting opportunity to join a fast-growing organisation shaping the future of family homes for rent in the UK. Established in 2021, our client is a leading provider in the private rented sector (PRS), offering high-quality, new-build family homes across desirable neighbourhoods. Backed by world-class real estate investors, the business is entering an exciting phase of growth following major portfolio acquisitions in the Southeast. About the Role As Property Management Manager , you'll lead and develop a team of Property Managers to ensure residents receive best-in-class service. You'll oversee daily operations, streamline processes, and ensure properties are fully compliant with legislation. Reporting to senior management, you'll provide insights and updates that help shape strategic decisions, while acting as an escalation point for any out-of-hours incidents. Key Responsibilities Lead, coach, and motivate a team of Property Managers to deliver exceptional service and performance. Oversee all property management activities, from inspections and maintenance to deposit releases and compliance. Ensure smooth coordination of repairs and maintenance, delivering swift resolutions. Produce accurate weekly and monthly reports for senior management and investors. Monitor and implement KPIs to ensure alignment with business objectives. Collaborate with internal teams, including marketing and operations, to enhance the tenant experience. Take ownership of incident management and support the team with workload balancing. Identify training needs and introduce best practices to optimise performance. Ensure all legal notices and compliance requirements are managed efficiently. About You Proven experience in property management, ideally within Build-to-Rent (BTR) , Purpose-Built Student Accommodation (PBSA) , or a large-scale leasing environment . Previous experience leading a team within a customer-focused environment. Propertymark or equivalent qualification (desirable). Excellent communication, leadership, and organisational skills. Strong decision-making and problem-solving ability. Confident working autonomously in a fast-paced, evolving business. Passionate about creating positive resident experiences and building community engagement. What's on Offer Competitive salary and benefits package. Opportunity to grow within a rapidly expanding business. A collaborative, forward-thinking culture where your ideas matter.