Public Sector

Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence. Key Responsibilities Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support. Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living. Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities. Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs. Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required. Key Requirements Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion. Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation. Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns. Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload. A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies. If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.

Fire & Building Safety Officer Wakefield £47,500 We are working with a well-established housing provider to recruit an experienced Fire & Building Safety Officer join their Fire Safety function. This is an excellent opportunity for a fire safety professional to play a key role in maintaining and improving fire safety standards across a large residential property portfolio. You will provide practical advice, undertake inspections, monitor compliance activity and work closely with teams across the organisation to ensure actions are identified, understood and resolved. The Role You will support the wider fire safety function by: Carrying out fire safety inspections and fire door checks, ensuring statutory requirements are met and any issues are appropriately recorded and addressed. Supporting the delivery and ongoing management of a substantial Fire Risk Assessment programme. Reviewing fire risk assessments, allocating actions to the appropriate teams and monitoring progress through to completion. Visiting properties where required to support fire risk assessment activity and verify that identified actions have been appropriately addressed. Carrying out audits and inspections to provide assurance around fire and building safety standards. Monitoring other fire safety measures, including fire alarms, extinguishers and associated maintenance activity. Investigating fire and building safety incidents and ensuring appropriate follow-up actions and learning are communicated across the organisation. Supporting the development and acquisition of new properties by providing fire safety advice and checking that relevant standards and requirements are being met. Assisting with systems designed to control works being undertaken within buildings where there could be an impact on fire or building safety. Providing technical advice, guidance and training to colleagues and managers across the organisation. Developing and maintaining fire safety procedures, guidance and supporting documentation. Producing clear reports, statistics and management information to highlight performance, risks and outstanding actions. Supporting resident communication and engagement around fire safety, ensuring relevant information is provided in a clear and timely manner. Working collaboratively with internal departments, contractors, external organisations and relevant regulatory bodies. Supporting the resolution of customer enquiries, complaints and issues relating to fire safety. About You We are looking for a proactive fire safety professional who can demonstrate: Practical experience working within fire safety, ideally within social housing, local government or another public-sector environment. Strong working knowledge of current fire safety legislation, regulations and guidance. Experience undertaking inspections, audits or compliance checks and managing actions through to completion. Experience providing fire safety advice, guidance or training to colleagues and other stakeholders. An understanding of Fire Risk Assessments and the ability to interpret findings and identify appropriate actions. Strong organisational skills with a methodical and risk-based approach to your work. Excellent communication skills and the ability to build effective relationships with a wide range of stakeholders. Good IT skills, particularly Excel, Word and PowerPoint, with the ability to produce clear reports and presentations. Experience working with residents or customers would be advantageous. Knowledge of housing assets, maintenance, building construction and property compliance would also be beneficial. A relevant Fire Safety qualification and membership of, or willingness to work towards membership of, an appropriate professional body such as IFE, IFSM, RICS, CIOB or CIH. A full UK driving licence and access to a vehicle. Apply If you're an ambitious fire safety professional looking to make a lasting impact within a values-driven housing association, we'd love to hear from you. For a confidential discussion and further information, please contact