South Africa Tempest Resourcing

Role: Housing Support Officer Location: Birmingham Contract Type: Temporary - potential to become permanent Hours: Full-time, 37 hours per week Pay Rate: 16 umbrella and 12.540 PAYE Driving Requirement: Must hold a full UK driving licence and have access to a vehicle Role Overview - Housing Support Officer Lewisham Council is seeking a proactive and community-focused Housing Support Officer to assist residents by collecting, verifying, and processing key housing paperwork. The role plays a vital part in ensuring Arabic-speaking tenants receive clear, compassionate communication and practical assistance when accessing housing services. Key Responsibilities: Collect and process housing paperwork and verification documents. Support Arabic-speaking clients with translations and housing guidance. Conduct home visits and liaise with vulnerable tenants. Maintain accurate digital and paper-based records. Collaborate with Housing Officers and Case Managers to ensure compliance. Essential Requirements: Fluent in Arabic and English (verbal and written). Previous housing, support, or community experience. Excellent interpersonal and organisational skills. Full UK driving licence and access to a car.

Job Title: Housing Officer Location: London Borough (Hybrid - 2-3 days on site) Contract: Temporary / Ongoing Salary: 21.23 PAYE / 27.70 Umbrella Role Overview The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed. Key Responsibilities Tenancy & Estate Management Manage a designated patch of properties, ensuring all tenancies are compliant and well-maintained. Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges. Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors. Respond to complaints, tenancy breaches, and neighbour disputes. Income Recovery & Rent Arrears Monitor rent accounts and take early intervention to prevent arrears escalation. Negotiate realistic payment arrangements and provide support around welfare benefits. Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy. Anti-Social Behaviour (ASB) Management Investigate ASB reports, gather evidence, interview residents, and implement appropriate interventions. Work collaboratively with police, support agencies, and community partners to manage cases. Customer Support & Advocacy Provide clear housing advice and guidance to tenants, including welfare, safeguarding, and tenancy sustainment support. Engage with vulnerable residents with empathy, ensuring access to relevant support services. Records & Compliance Maintain accurate, timely case notes on housing management systems. Ensure all actions are compliant with housing legislation, safeguarding, GDPR, and organisational policies. Produce reports, statements, and documentation as required. Person Specification / Skills & Experience Experience in social housing, tenancy management, or a similar frontline role. Strong understanding of rent arrears management and income recovery processes. Knowledge of key housing legislation (Housing Acts, ASB Act, Equality Act, GDPR, safeguarding). Confident handling difficult conversations and managing conflict. Excellent communication skills, both written and verbal. Ability to work independently, manage a busy caseload, and use good judgment. Strong IT skills and experience updating case management systems. Ability to build positive relationships with tenants, colleagues, and external partners. A valid UK driving licence is desirable (depending on local authority requirements).

Job Advert: Welfare and Complaints Officer - Brent (Orisha/Arpeggio Properties) Location: Brent (near Willesden) Salary: 28,000 - 33,000 per annum Contract: Temp to Perm Full-Time (Office-Based) Sector: Supported Housing / Tenant Welfare About the Role We're working with Orisha/Arpeggio Properties , a growing supported housing provider, to recruit a Welfare and Complaints Officer in Brent. This role suits someone confident handling Stage 1 and Stage 2 complaints and tenant welfare queries. You'll manage low-level issues professionally, escalate complex cases when needed, and help maintain a positive tenant experience. Key Responsibilities Handle tenant welfare and complaint enquiries. Manage and resolve Stage 1 & 2 complaints effectively. Check tenancy deeds and maintain accurate case records. Escalate higher-level issues to senior management. Provide clear, empathetic communication and follow-ups. About You Experience in housing, welfare, or complaint handling roles. Confident, calm, and professional communicator. Strong admin and organisational skills. Proficient in Microsoft Office. Positive attitude and resilience under pressure. What's on Offer Salary: 28K- 33K p.a. Temp-to-perm with long-term potential. Supportive, structured working environment. On-site role with a people-focused housing team. How to Apply If you're passionate about helping others and confident resolving complaints with care and professionalism, apply today or contact Gerald Mamuremi at Tempest Resource for more details.