IRIS Recruitment

You will be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction What you'll be doing You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobs meeting customer needs Monitoring and managing operatives diaries to maximise productivity Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to them ensuring excellent customer service . Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative. Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction. Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits. What you'll need Experience in a similar role Excellent understanding of providing first class customer service Strong ability to multi task and ability to juggle conflicting priorities Flexible and adaptable approach to deal with changing requirements Excellent organisational skills and manage a busy workload First class communication skills Ability to work independently and as part of a team Demonstrate initiative and liaise proactively with internal and external customers Excellent administration skills What we need from you A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of our client A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and our client) WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working We offer some hybrid and flexible working Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Professional fees The business pays the cost of one professional role related membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream You can access savings opportunities and early access to wages Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 9th December Shortlist date: 10th December Interview date: TBC

Our client is dedicated to empowering their customers to live independently. As an Independent Living Advisor (known internally as a Life24 Advisor) you'll play a key role in making this happen. You'll assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing. Salary: £27,931 per year Contract: Permanent, full time Your week: 36.25 hours (Monday to Friday 8.45am - 5pm) Location: Hybrid - based from their Milton Keynes office, with regular travel in and around Bedfordshire Snapshot of your role Help new customers settle into the scheme and local area. Respond to emergency calls, including 24-hour response service participation. Maintain regular contact with customers and build rapport within schemes. Conduct property viewings and ensure customers understand support services. Assist customers in raising and monitoring property repairs. Carry out risk assessments and monthly Health & Safety compliance checks. Ensure high standards of scheme presentation, cleanliness, and noticeboard updates. Maintain accurate customer records and ensure contact details are up to date. Conduct equipment checks, arrange repairs, and manage stock levels. Raise safeguarding referrals and monitor ongoing cases. Liaise professionally with their partners and external agencies. What they're looking for Experience using tailored computer systems, smartphones, and tablets. Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams. Strong administrative skills to maintain accurate customer records. Experience working both independently and as part of a team. Ability to plan and manage workload with minimal supervision. Previous experience in a customer-facing role. Excellent listening and problem-solving abilities. Understanding of GDPR and customer confidentiality. Flexible approach to change and new challenges. Experience of lone working in a dynamic environment. Confident using Teams for chat, meetings, collaboration, and screen sharing. A full UK driving license is essential for this role. DBS clearance is required for this role Please read the attached Job Description before applying so you get the full scope of the role. Closing: 3 December Phone screening: 8 December Interviews: 11 December They reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. The Company Our client is one of the largest housing providers across the Midlands, East and Southeast of England. They own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. They're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

Brickwork Technician Location: Chippenham Salary: £24,331 rising to £24,841 per annum Our client has an exciting opportunity for a Brickwork Technician to join our team. Job Type: Permanent, Full Time 37 hours per week, 52 weeks per year About Us: Our client plays a vital role in Wiltshire's economy, inspiring people to develop the skills they need to achieve. Our four main campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our campuses deliver a diversity of facilities from the country estate and farm of our Lackham campus to new hi-tech digital and state of the art facilities at our Trowbridge, Salisbury and Chippenham sites. We have invested £65 million in our estate over the past 10 years. Our turnover is £45 million per annum and growing, we employ some 650 staff, and support around 11,500 students. Brickwork Technician - The Role: Are you passionate about brickwork and looking for a rewarding way to pass on your skills? Our client is seeking a dedicated Brickwork Technician to join our Construction team. This is an exciting opportunity for experienced tradespeople or those keen to transition into education support, to play a hands-on role in developing tomorrow's skilled workforce. Brickwork Technician - Key Responsibilities: What you will do: Prepare and organise materials, tools, and equipment for practical brickwork sessions. Work alongside lecturers to ensure smooth, efficient delivery of hands-on classes. Create and maintain a safe, clean, and motivating workshop environment. Support students during practical tasks, reinforcing health & safety standards. Brickwork Technician - You What we are looking for: An NVQ Level 2 (or higher) in Brickwork or a related construction discipline. Experience in bricklaying or construction with a solid understanding of workshop tools and health & safety. Practical, organised, and ready to solve problems on the spot. A great communicator and team player who enjoys working directly with others. If you love working with your hands and want to inspire the next generation of tradespeople, this role offers a fulfilling career path where your expertise truly makes a difference. You'll be part of a supportive community dedicated to excellence in education and training. Brickwork Technician - Benefits: - Competitive salary - 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period - Automatic enrolment into the Local Government Pension Scheme - Access to our Employee Assistance Programme (EAP) - Discounts with a wide variety of retailers - Free onsite car parking Brickwork Technician - Application Process: Our client follows Safer Recruitment Guidance outlined by the Department for Education in 'Keeping Children Safe in Education'. This involves conducting enhanced DBS checks, including checks against the children's barred list, and other employment verifications, including an online presence review for shortlisted candidates. We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment. As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities. To submit your application for this exciting Brickwork Technician opportunity, please click 'Apply' now. PLEASE NOTE: Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, located at the bottom of this page as a downloadable document. Vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible. Closing date: 30th November Shortlist date: 1st December Interview date: TBC