Sovereign Network Group

We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Newbury. You'll be covering our two Extra Care Schemes in Abingdon and Hungerford and will be based in either our Newbury or Basingstoke office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!

We're growing our housing team in Bournemouth, Christchurch and Poole , and are looking for Housing Officers who want to make a real difference to our customers and communities. This is a varied and rewarding role where you'll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You'll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods. You'll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area. The role As a Housing Officer at SNG, you'll be a visible, trusted and proactive presence in your community. You'll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management. You'll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes , and other issues that affect customers and the places they live. You'll take full ownership of tenancy breach cases , including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes. You'll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time. You'll use information and customer insight to improve services, support compliance and help shape better neighbourhoods. You'll maintain accurate customer records and use information responsibly. You'll promote SNG's values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers. What you'll bring We're looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services. You'll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities. Competence in managing a busy caseload, prioritising work and seeing issues through to resolution. Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues. A customer-first approach and a track record of achieving positive outcomes. The ability to work well with colleagues, contractors and partner agencies. Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery. About the role You'll be working flexibly , based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole. This is a permanent , full-time role working 37 hours a week. Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience. You'll have the independence to manage your own diary, with the support of an experienced and collaborative team around you. A full UK driving licence and access to your own car, as you'll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole. If you're looking for a role where you can work with others, solve problems and make a visible difference in customer's lives across Bournemouth, Christchurch and Poole, we'd love to hear from you.

We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Bournemouth. You'll be covering our two Extra Care Schemes in Andover and Bournemouth and will be based in either our Hurn or Blandford office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!