Key Talent Solutions

The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, fa ade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works. The Role You will be responsible for: Acting as the primary point of contact for residents throughout the project Carrying out resident consultations before works commence Explaining programmes, access requirements, timelines, and potential disruption Providing regular project updates and communication to residents Coordinating access appointments with tenants, leaseholders, and resident representatives Managing resident enquiries, concerns, and complaints professionally Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken Preparing and distributing newsletters, notices, letters, and resident communications Attending site meetings, progress meetings, and resident engagement sessions Supporting site teams in maintaining customer satisfaction and reducing resident-related delays Assisting with vulnerability assessments and additional resident support requirements Monitoring resident feedback and helping implement service improvements Ensuring all activities comply with GDPR, health and safety requirements, and project expectations About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, Community Liaison Officer, or similar Experience within construction, social housing, planned works, refurbishment, external works, fa ade, cladding, fire remediation, EWI, or building safety projects Excellent communication and relationship-building skills Strong organisational and administrative ability Confident managing complaints and difficult conversations professionally Comfortable working independently within a site environment Professional, approachable, and customer-focused Full UK driving licence Highly Desirable Direct experience on re-cladding, fa ade remediation, EWI, FRA, fire safety, or external envelope projects Experience on occupied residential schemes Knowledge of vulnerable resident support and safeguarding processes Experience producing newsletters, consultation packs, resident surveys, and no-access reporting Experience working on projects involving scaffolding, intrusive surveys, decant arrangements, or high-rise residential buildings