Branta Recruitment Ltd
Jesmond, Newcastle Upon Tyne
Branta are seeking an experienced, technically robust Hard Services Manager for a contract role in Newcastle for a business-critical, 6-month contract. The successful individual will take operational ownership of the compliance, management, and strategic delivery of all building-related engineering services. You will be responsible for ensuring that statutory, mandatory, and organisational requirements are met while guaranteeing safe, reliable, and efficient mechanical, electrical, and building fabric services across the entire portfolio. Key Duties & Responsibilities Operational & Technical Leadership Lead and manage all daily mechanical, electrical, and building fabric maintenance activities across a diverse multi-site estate. Oversee and optimize active planned preventive maintenance (PPM), reactive breakdown pipelines, and critical lifecycle asset replacement programmes. Ensure all critical building infrastructure (HVAC, electrical distribution, BMS systems, water hygiene, fire safety systems, and lifts) operates safely and in absolute alignment with UK legislation. Act as the estate's Authorised Person (e.g., AP Electrical, AP Mechanical, AP Pressure Systems, or Water) as required. Compliance, Safety & Risk Mitigation Drive 100% statutory and regulatory compliance across the estate, ensuring strict adherence to Health & Safety at Work legislation, Electricity at Work Regulations, LOLER, PUWER, COSHH, and Water Safety (ACoP L8). Maintain pristine, audit-ready compliance files, asset registries, data logs, and comprehensive audit trails. Review, challenge, and sign off on contractor RAMS and implement strict safe systems of work (SSOW) and hot works permits. Contractor & Team Management Supervise and mentor the internal engineering workforce (supervisors, technicians, and craft personnel), planning and prioritizing workloads to maximize floor efficiency. Manage, audit, and hold accountable specialist third-party engineering contractors against strict SLAs and KPIs. Support the wider team with procurement, localized tendering processes, and performance evaluations for specialist hard services vendors. Commercial & Financial Control Administer fixed budgets for hard services, overseeing spend on planned works, reactive callouts, and minor capital upgrades. Track contractor billing, forecast financial requirements for the remainder of the contract term, and drive cost efficiencies. Contribute technical expertise to long-term capital investment schemes, estate resilience planning, and corporate decarbonization/sustainability goals. The Ideal Candidate (Person Specification) Qualifications & Technical Bias: A strong, time-served mechanical, electrical, or building services engineering bias. Recognized Authorised Person (AP) training credentials (electrical, mechanical, pressure, or water safety). Formal health and safety qualifications (IOSH Managing Safely or NEBOSH General Certificate). Professional engineering registration (IEng/CEng) is highly desirable but not strictly mandatory. Experience Required: Significant, verifiable track record managing Hard FM services within a complex, multi-site corporate, educational, public, or healthcare estate. Exceptional leadership credentials with experience managing both directly employed mobile trade technicians and specialist tier-1 external subcontractors. Proficient in the deployment, tracking, and close-out of tasks within corporate CAFM systems. Deep, practical knowledge of UK statutory compliance parameters, building regulations, and asset lifecycle asset tracking. Exceptional stakeholder management skills, with the ability to communicate technical risks and maintenance disruptions clearly to senior leadership and estate users. Working Conditions & Additional Information Travel: Ability to travel efficiently between multi-site property locations across the North East region. Flexibility: Occasional evening or weekend oversight may be required to monitor major project works or system shutdowns. Participation in an out-of-hours on-call engineering escalation rota may be required. To Apply If you are an available, North East-based Hard FM leader looking for a an immediate start, apply online today or contact Astrid Camacho for more information.
Branta are seeking an experienced, technically robust Hard Services Manager for a contract role in Newcastle for a business-critical, 6-month contract. The successful individual will take operational ownership of the compliance, management, and strategic delivery of all building-related engineering services. You will be responsible for ensuring that statutory, mandatory, and organisational requirements are met while guaranteeing safe, reliable, and efficient mechanical, electrical, and building fabric services across the entire portfolio. Key Duties & Responsibilities Operational & Technical Leadership Lead and manage all daily mechanical, electrical, and building fabric maintenance activities across a diverse multi-site estate. Oversee and optimize active planned preventive maintenance (PPM), reactive breakdown pipelines, and critical lifecycle asset replacement programmes. Ensure all critical building infrastructure (HVAC, electrical distribution, BMS systems, water hygiene, fire safety systems, and lifts) operates safely and in absolute alignment with UK legislation. Act as the estate's Authorised Person (e.g., AP Electrical, AP Mechanical, AP Pressure Systems, or Water) as required. Compliance, Safety & Risk Mitigation Drive 100% statutory and regulatory compliance across the estate, ensuring strict adherence to Health & Safety at Work legislation, Electricity at Work Regulations, LOLER, PUWER, COSHH, and Water Safety (ACoP L8). Maintain pristine, audit-ready compliance files, asset registries, data logs, and comprehensive audit trails. Review, challenge, and sign off on contractor RAMS and implement strict safe systems of work (SSOW) and hot works permits. Contractor & Team Management Supervise and mentor the internal engineering workforce (supervisors, technicians, and craft personnel), planning and prioritizing workloads to maximize floor efficiency. Manage, audit, and hold accountable specialist third-party engineering contractors against strict SLAs and KPIs. Support the wider team with procurement, localized tendering processes, and performance evaluations for specialist hard services vendors. Commercial & Financial Control Administer fixed budgets for hard services, overseeing spend on planned works, reactive callouts, and minor capital upgrades. Track contractor billing, forecast financial requirements for the remainder of the contract term, and drive cost efficiencies. Contribute technical expertise to long-term capital investment schemes, estate resilience planning, and corporate decarbonization/sustainability goals. The Ideal Candidate (Person Specification) Qualifications & Technical Bias: A strong, time-served mechanical, electrical, or building services engineering bias. Recognized Authorised Person (AP) training credentials (electrical, mechanical, pressure, or water safety). Formal health and safety qualifications (IOSH Managing Safely or NEBOSH General Certificate). Professional engineering registration (IEng/CEng) is highly desirable but not strictly mandatory. Experience Required: Significant, verifiable track record managing Hard FM services within a complex, multi-site corporate, educational, public, or healthcare estate. Exceptional leadership credentials with experience managing both directly employed mobile trade technicians and specialist tier-1 external subcontractors. Proficient in the deployment, tracking, and close-out of tasks within corporate CAFM systems. Deep, practical knowledge of UK statutory compliance parameters, building regulations, and asset lifecycle asset tracking. Exceptional stakeholder management skills, with the ability to communicate technical risks and maintenance disruptions clearly to senior leadership and estate users. Working Conditions & Additional Information Travel: Ability to travel efficiently between multi-site property locations across the North East region. Flexibility: Occasional evening or weekend oversight may be required to monitor major project works or system shutdowns. Participation in an out-of-hours on-call engineering escalation rota may be required. To Apply If you are an available, North East-based Hard FM leader looking for a an immediate start, apply online today or contact Astrid Camacho for more information.
Branta Recruitment Ltd
Backworth, Tyne And Wear
About the Role We are seeking a highly organized and proactive Helpdesk Technical Co-ordinator to join our growing Facilities Management (FM) team. The helpdesk acts as our central nerve center, handling end-to-end workflow processes for all estates, building maintenance, and asset management issues reported by our commercial clients. As the Technical Co-ordinator, you will be responsible for logging reactive service requests, assessing urgency, allocating tasks to the correct internal engineering teams or external contractor supply chains, and managing workloads through to completion within agreed Service Level Agreements (SLAs). Key Responsibilities Work Order Allocation: Assess incoming client requests, categorize the priority levels based on safety and business impact, and assign tasks to engineers with the correct mechanical, electrical, or structural skillsets. CAFM System Administration: Oversee and maintain the Computer-Aided Facilities Management (CAFM) system, including scheduling Planned Preventative Maintenance (PPM), updating asset registers, and modifying database records. Performance Reporting: Run daily and weekly service reports to monitor outstanding tasks, track engineer performance, and proactively chase activities to prevent SLA or KPI breaches. Contractor Management: Assist in coordinating external maintenance contracts, monitoring insurance renewals, and ensuring contractor compliance paperwork is updated in the company system. Stakeholder Communication: Act as the primary point of contact for engineers, clients, and subcontractors regarding scheduling updates, resource conflicts, or technical system queries. Person Specification Industry Experience: Proven experience working in an administration, coordination, or scheduling role within a Facilities Management (FM) or building services environment. Technical Awareness: A strong foundational knowledge of mechanical and electrical (M&E) building services to effectively understand and triage incoming maintenance faults. IT Literacy: Proficient in the Microsoft Office Suite (Word, Outlook, and especially advanced Excel for data analysis), alongside experience navigating CAFM, IWMS, or CRM data systems. Organization Skills: Exceptional time management and problem-solving abilities, with the confidence to work under pressure, juggle competing demands, and operate independently without constant oversight. Communication: Excellent written and verbal interpersonal skills, comfortable communicating with frontline trade operatives through to company directors and software providers. Desirable Criteria: Familiarity working with mobile field devices or PDA engineer-ticketing systems. A basic understanding of statutory compliance regulations relating to commercial plant and building engineering systems. What We Offer Competitive salary and performance reviews. Commitment to continuous personal learning and professional development. Collaborative, high-engagement team culture. If you are an experienced scheduler with Facilities Management & Maintrenance exerience apply online today or contact Astrid Camacho at Branta Recruitment for more information.
About the Role We are seeking a highly organized and proactive Helpdesk Technical Co-ordinator to join our growing Facilities Management (FM) team. The helpdesk acts as our central nerve center, handling end-to-end workflow processes for all estates, building maintenance, and asset management issues reported by our commercial clients. As the Technical Co-ordinator, you will be responsible for logging reactive service requests, assessing urgency, allocating tasks to the correct internal engineering teams or external contractor supply chains, and managing workloads through to completion within agreed Service Level Agreements (SLAs). Key Responsibilities Work Order Allocation: Assess incoming client requests, categorize the priority levels based on safety and business impact, and assign tasks to engineers with the correct mechanical, electrical, or structural skillsets. CAFM System Administration: Oversee and maintain the Computer-Aided Facilities Management (CAFM) system, including scheduling Planned Preventative Maintenance (PPM), updating asset registers, and modifying database records. Performance Reporting: Run daily and weekly service reports to monitor outstanding tasks, track engineer performance, and proactively chase activities to prevent SLA or KPI breaches. Contractor Management: Assist in coordinating external maintenance contracts, monitoring insurance renewals, and ensuring contractor compliance paperwork is updated in the company system. Stakeholder Communication: Act as the primary point of contact for engineers, clients, and subcontractors regarding scheduling updates, resource conflicts, or technical system queries. Person Specification Industry Experience: Proven experience working in an administration, coordination, or scheduling role within a Facilities Management (FM) or building services environment. Technical Awareness: A strong foundational knowledge of mechanical and electrical (M&E) building services to effectively understand and triage incoming maintenance faults. IT Literacy: Proficient in the Microsoft Office Suite (Word, Outlook, and especially advanced Excel for data analysis), alongside experience navigating CAFM, IWMS, or CRM data systems. Organization Skills: Exceptional time management and problem-solving abilities, with the confidence to work under pressure, juggle competing demands, and operate independently without constant oversight. Communication: Excellent written and verbal interpersonal skills, comfortable communicating with frontline trade operatives through to company directors and software providers. Desirable Criteria: Familiarity working with mobile field devices or PDA engineer-ticketing systems. A basic understanding of statutory compliance regulations relating to commercial plant and building engineering systems. What We Offer Competitive salary and performance reviews. Commitment to continuous personal learning and professional development. Collaborative, high-engagement team culture. If you are an experienced scheduler with Facilities Management & Maintrenance exerience apply online today or contact Astrid Camacho at Branta Recruitment for more information.