Diamond Blaque HR Solutions

Description Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing. To oversee the administration and management of social housing properties. With an overall responsibility for approximately tenancies. Ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. Responsibilities Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services. Qualifications Essential A level standard of education or equivalent qualifications. Member of the Chartered Institute of Housing or other relevant professional body. Evidence of continuous professional development. Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment. Knowledge of introductory and secure tenancies and the management of these tenancies. Understand customer service values, equality, diversity, and inclusion. Wider knowledge of housing law. Have experience in a role with a similar level of responsibilities. Understand the principles of data protection. Organised, conscientious, energetic, driven, confident and assertive. Able to meet deadlines and deliver excellent frontline services in a pressurised environment. Experience of working with a range of partners, including communities, to develop new and different ways of working. Experience in managing conflict and dealing with disputes. Excellent communication skills both written and verbal. Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances. Able to use own initiative and judgement in making decisions within a housing and support environment. Ability to work on one's own or as part of a supportive team. Demonstrate effective time management and prioritisation skills. Ability to analyse and make effective problem-solving decisions in relation to case management. Facilitates meetings and groups. Excellent communication and interpersonal skills. Requirements to work from various sites, including tenants' homes, travel and lone working. Compliance Requirements 5 Years References Basic DBS Car Insurance Driving Licence Evidence of Wight to Work Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Description Our local government clients in Camden, London, are seeking 8 Multi-skilled Tradespersons - Carpentry Bias - to carry out building repairs, maintenance, and renewals, including emergency and other routine reactive repairs across numerous sites daily. Multi-Trade Operative ideally Carpentry - Plumbing - Painting & Decorating to public service standard: Responsibilities To carry out works to a consistently high standard of quality and customer satisfaction and complete works' Right First Time'. Work hours will be 8.00 am to 4.00 pm (Monday Friday), and 8.00 to 1.00 pm (Saturday) as directed by management. The post-holder must work flexibly to support service delivery between these hours, including changes to working times/patterns to deliver an effective service. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. City and Guild Carpentry NVQ 3 or equivalent, Multi-skilled NVQ 3. Good level of literacy and numeracy Health & Safety training relevant to the role. Need to have own tools Must hold a Driving Licence Intermediate Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong literacy and numeracy skills, proven experience in building and trades repairs, ability to handle all aspects of carpentry repairs and renewals, diagnose faults, and deliver repairs 'Right First Time'. Experience with fire safety upgrades and the ability to work independently are also essential. Demonstrable experience of working in the building and trades industry, carrying out repairs and maintenance Able to demonstrate all aspects of carpentry repairs, maintenance, renewals and replacements, ranging from routine reactive repairs to major renewals and refurbishment work. Able to diagnose the causes of building faults and defects, and the most appropriate solution to be applied. Able to take account of the need to reduce repeated faults and visits, and ensure the most cost-effective solution is used under the circumstances. Able to complete all repairs "Right First Time and to a high standard of quality and craftsmanship. Must be able to work independently and unsupervised, demonstrating trust in your skills and judgment to deliver quality work. Demonstrable experience in customer service matters while working with customers in the community. Ability to formulate practical solutions to problems, given the constraints of the situation. Must be able to work at heights. Able to always ensure safe working methods and full compliance with health & safety regulations, showing your commitment to a safe working environment. Willing to update knowledge and Understanding of current standards, principles and best practices appropriate to your specialist trade. Able to complete all documentation required for the proper running and administration of the service, including daily work records, timesheets, material schedules, requisitions and the like Hours of work will be between the core hours of 8.00 am and 6.00 pm (Monday Friday) and 8.00 am and 1.00 pm (Saturday) as directed by management Compliance Requirements 3 Years References DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.