Eileen Richards Recruitment

Helpdesk Customer Administrator Braunstone, Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy help-desk environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Help-Desk Customer Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Helpdesk Customer Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Helpdesk Customer Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

Project Manager Manchester Competitive Salary Are you ready to lead and deliver cutting-edge construction projects with a forward-thinking, national company? Do you have the ability to mentor teams and drive project success while maintaining the highest standards of safety and quality? Are you motivated to join a business that values your voice, growth, and development as much as project delivery? The Company: ER Recruitment are excited to be working with our client, an employee-focused construction specialist delivering large-scale projects across the UK. The company values collaboration, innovation, and excellence in all aspects of project delivery. With a strong commitment to safety, quality, and continuous improvement, it empowers employees to contribute to the company s success while growing their own careers. Role & Responsibilities of the Project Manager: Lead the successful delivery of assigned projects, ensuring they are safe, on time, and meet quality standards. Mentor, manage, and support project teams, setting objectives and fostering professional development. Communicate clearly with clients, stakeholders, supply chain, and internal teams, building strong relationships. Monitor project progress, manage programmes, and identify critical dependencies to ensure smooth delivery. Oversee commercial aspects, including cash flows, payment milestones, change control, and agreements. Implement and maintain digital reporting systems and performance monitoring processes throughout all project phases. Establish and enforce health & safety processes, CDM coordination, and compliance with site standards. Ensure quality standards, specifications, and company values are consistently met across all projects. Attend and lead project meetings, reviews, and debriefs to ensure alignment with strategic objectives. About You as the Project Manager: Proven experience in project management within construction, with strong leadership and mentoring skills. Excellent communication, reporting, and stakeholder management abilities. Proficient in Microsoft Office, project management tools, and digital reporting systems. Strong commitment to safety, quality, innovation, and continuous personal development. Alignment with company values: integrity, teamwork, pride in delivery, continuous improvement, and safety-first mindset. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Project Manager Birmingham C 50,000 p.a. Monday-Friday, 6.30am-2.30pm Do you have a background in running multi-million pound projects within a fenestration industry? Are you experienced with managing stakeholder expectations and still getting the best for the project and company? Do you want to work for an award-winning, successful company who really promote and support their employees? The Company: The ER Recruitment team are working alongside an award-winning organisation who are going from strength to strength. They are seeking a successful Project Manager to liaise with stakeholders and all site staff to get their multi-million pound projects delivered safely, on time and in budget. Role & Responsibilities of the Project Manager: Coordinating site teams to ensure the timely, safe and profitable delivery of window and door projects Attend pre-start meetings and liaise closely with clients the entire way through the process Taking contracts from pre-site through to successful hand-over Valuations Work closely with the manufacturing department to coordinate the delivery of products and materials Ensuring that sites are resourced correctly including the use of sub-contract labour and liaising regularly with clients on progress. About You as the Project Manager: Proven experience as a Project Manager from a fenestration background is essential Experience dealing with multi-million pound projects and control multiple sites simultaneously Background with uPVC and Aluminium SMSTS and CSCS Card (Black) advantageous Great stakeholder management and fantastic negotiation skills are required Outstanding problem-solving skills as well as decisive judgment and evaluation skills. Excellent communication skills, both verbal and written. Great knowledge of Health and Safety legislation Highly motivated, with great attention to detail. Calm and level-head. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career please feel free to refer them to us. We look forward to hearing from you.

Project Manager North West (Leeds / Manchester) C 50,000 p.a. Monday-Friday, 6.30am-2.30pm Do you have a background in running multi-million pound projects within a fenestration industry? Are you experienced with managing stakeholder expectations and still getting the best for the project and company? Do you want to work for an award-winning, successful company who really promote and support their employees? The Company: The ER Recruitment team are working alongside an award-winning organisation who are going from strength to strength. They are seeking a successful Project Manager to liaise with stakeholders and all site staff to get their multi-million pound projects delivered safely, on time and in budget. Role & Responsibilities of the Project Manager: Coordinating site teams to ensure the timely, safe and profitable delivery of window and door projects Attend pre-start meetings and liaise closely with clients the entire way through the process Taking contracts from pre-site through to successful hand-over Valuations Work closely with the manufacturing department to coordinate the delivery of products and materials Ensuring that sites are resourced correctly including the use of sub-contract labour and liaising regularly with clients on progress. About You as the Project Manager: Proven experience as a Project Manager from a fenestration background is essential Experience dealing with multi-million pound projects and control multiple sites simultaneously Background with uPVC and Aluminium SMSTS and CSCS Card (Black) advantageous Great stakeholder management and fantastic negotiation skills are required Outstanding problem-solving skills as well as decisive judgment and evaluation skills. Excellent communication skills, both verbal and written. Great knowledge of Health and Safety legislation Highly motivated, with great attention to detail. Calm and level-head. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career please feel free to refer them to us. We look forward to hearing from you.

Curtain Wall Fabricator (Aluminium) Leicester Competitive Salary , morning shift (6am-2:30pm) Are you an experienced Aluminium Fabricator looking to specialise in curtain wall systems? Do you take pride in producing high-quality, precision-built products? Want to join a successful and growing manufacturer with a modern workshop environment? The Company: We are excited to be working with our client, a leading and reputable manufacturer within the aluminium fabrication industry, known for delivering high-quality curtain wall, unitised, and stick systems. With continued growth and investment in their facilities, they are now seeking a skilled Curtain Wall Fabricator to join their team at their Leicester headquarters. Role & Responsibilities of the Curtain Wall Fabricator: Fabricate curtain wall, unitised and stick systems to technical drawings and specifications Assemble aluminium pressure plates, caps, gaskets, fixtures and thermal breaks Operate a range of hand and workshop tools safely and accurately Work closely with the design/technical team to clarify fabrication details when required Conduct quality checks to ensure all products meet required standards before dispatch Maintain a clean, safe and organised workshop environment About You as the Curtain Wall Fabricator: Proven experience in aluminium curtain wall fabrication Ability to work from technical drawings with accuracy and attention to detail Strong practical skills and confidence using hand and workshop tools A proactive approach with good communication skills when liaising with technical teams Reliable, committed and able to work effectively within a fast-paced workshop setting Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Senior Quantity Surveyor Based Midlands, covering Nationally. Competitive Salary Are you a Senior Quantity Surveyor looking for a role where your expertise directly shapes project outcomes? Do you want the flexibility to manage multiple projects while working closely with directors and decision-makers? Are you ready to join a specialist construction organisation where your impact is visible, valued, and influential? The Company: ER Recruitment are working with our client, an independent project delivery company with a strong reputation for precision, technical expertise, and results-focused execution. Unlike large contractors, the organisation operates with a lean structure, giving senior team members real influence over commercial strategy, decision-making, and project outcomes. This is a highly visible role where experience, judgement, and leadership directly contribute to the success of challenging, high-profile projects. Role & Responsibilities of the Senior Quantity Surveyor: Take full ownership of commercial management across assigned projects, providing guidance on cost control, procurement, and contract strategy. Prepare, submit, and negotiate interim and final accounts with clients and subcontractors, ensuring timely and accurate payment. Review and advise on contract documentation, commercial risk, and variation management. Support project teams in supplier selection, tender analysis, and subcontractor management, ensuring optimal value and compliance. Monitor project budgets, cash flow, and reporting systems, recommending process improvements where needed. Attend project meetings and liaise directly with directors, clients, and key stakeholders to provide strategic commercial advice. Mentor junior QS staff, sharing expertise and ensuring standards are consistently applied across projects. Travel to project sites as required, maintaining oversight of project delivery and financial performance. About You as the Senior Quantity Surveyor: Extensive experience as a Quantity Surveyor within the construction sector, ideally with a mix of high-value or complex projects. Strong commercial judgement, negotiation skills, and the ability to work independently with minimal oversight. Flexible and adaptable to working across multiple sites, with strong organisational skills. Confident interfacing with directors, clients, and supply chain to drive results. Professional, proactive, and motivated by ownership and responsibility rather than large organisational structure. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Fabricator (Aluminium) Leicester £13p.h. - £14p.h. depending on experience, morning shift (6am-2:30pm) Are you an experienced Aluminium Fabricator looking to specialise in curtain wall systems? Do you take pride in producing high-quality, precision-built products? Want to join a successful and growing manufacturer with a modern workshop environment? The Company: We are excited to be working with our client, a leading and reputable manufacturer within the aluminium fabrication industry, known for delivering high-quality curtain wall, unitised, and stick systems. With continued growth and investment in their facilities, they are now seeking a skilled Curtain Wall Fabricator to join their team at their Leicester headquarters. Role & Responsibilities of the Fabricator: Fabricate curtain wall, unitised and stick systems to technical drawings and specifications Assemble aluminium pressure plates, caps, gaskets, fixtures and thermal breaks Operate a range of hand and workshop tools safely and accurately Work closely with the design/technical team to clarify fabrication details when required Conduct quality checks to ensure all products meet required standards before dispatch Maintain a clean, safe and organised workshop environment About You as the Fabricator: Proven experience in aluminium curtain wall fabrication Ability to work from technical drawings with accuracy and attention to detail Strong practical skills and confidence using hand and workshop tools A proactive approach with good communication skills when liaising with technical teams Reliable, committed and able to work effectively within a fast-paced workshop setting Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.