Great Places Housing Association

Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager's key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you'll be doing To project manage the delivery of post-contract projects within the organisation's development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association's appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places' and funders' requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you'll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England's requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places' profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others

Resident Service Associate Location: Stockport Salary: Circa £30,000 Resident Service Associate Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model. What you'll be doing Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team. Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit. Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property. Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary. Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements. Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process. To run regular resident engagement events Carry out regular inspection of all common parts reporting any defects. Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections. Ensure reports such as FRA's, reportable incidents are recorded on the central database in a timely manner and in the agreed format Any other duties reasonably required What you'll need Experience of working within the Rent to Buy / Market Rent business or estate agency team An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. Ability to work to deadlines and effectively manage own workload Effective ICT skills Knowledge of marketing techniques for promoting developments This role is subject to a basic DBS check What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised The ability to work to deadlines and under pressure A person who is prepared to be flexible and sometimes help out outside their usual role when necessary The ability and willingness to work weekends and evenings when required during the initial letting period is essential. The ability to work flexibly in the evenings and weekends to meet the needs of the customer group. Full driving licence and use of own car. Closing date: 24th October Shortlist date: 25th October Interview date: TBC

Development Project Manager (Post Contract) Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager s key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you ll be doing To project manage the delivery of post-contract projects within the organisation s development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association s appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places and funders requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you ll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England s requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.