Customer Service Operative - Surrey/Berkshire/Hampshire - Permanent - £40,000 - Van and Fuel Card Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Operative into the team. The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period. Duties of the role: Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard. Liaise with the Customer Care Team based in Head Office. Ensure all required materials and resources are available prior to attending customers appointments. Always maintain a high standard of professionalism and that excellent Customer Service is delivered. Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported. Ensure the customers home is prepared prior to works to ensure upmost cleanliness on the finishing of projects. Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted. Ensure the highest level of Health and Safety adhered to at all times. Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers homes. Skills Required: You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes. Excellent Customer Service skills Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc. Flexible to travel across Buckinghamshire, Berkshire, Hampshire, Surrey & Sussex areas Full Driving License For more information please apply above or contact Chris Ellis at Wheatstone Solutions.
13/02/2026
Full time
Customer Service Operative - Surrey/Berkshire/Hampshire - Permanent - £40,000 - Van and Fuel Card Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Operative into the team. The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period. Duties of the role: Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard. Liaise with the Customer Care Team based in Head Office. Ensure all required materials and resources are available prior to attending customers appointments. Always maintain a high standard of professionalism and that excellent Customer Service is delivered. Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported. Ensure the customers home is prepared prior to works to ensure upmost cleanliness on the finishing of projects. Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted. Ensure the highest level of Health and Safety adhered to at all times. Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers homes. Skills Required: You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes. Excellent Customer Service skills Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc. Flexible to travel across Buckinghamshire, Berkshire, Hampshire, Surrey & Sussex areas Full Driving License For more information please apply above or contact Chris Ellis at Wheatstone Solutions.
Customer Care Manager - Milton Keynes - Permanent - 50,000 - 55,000 Introduction & Role We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis. The position is site based covering a brand new development! Day to day Carry out home demonstrations and handovers with the customer Carry out 14 days meetings with customers to go through any initial snags or issues that arise. Carry out inspections throughout the warranty period regarding any defects or issues that arise. Liaise with contractors to carry out works or inspect issues. Carry out pre-quality inspections on properties prior to handovers. Support the office team day to day Key Skills required Previous experience within a Customer Service Manager or Customer Relations Manager role in the new homes industry. Excellent communication and customer facing skills Excellent report and email writing skills and proficient with IT.
30/01/2026
Full time
Customer Care Manager - Milton Keynes - Permanent - 50,000 - 55,000 Introduction & Role We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis. The position is site based covering a brand new development! Day to day Carry out home demonstrations and handovers with the customer Carry out 14 days meetings with customers to go through any initial snags or issues that arise. Carry out inspections throughout the warranty period regarding any defects or issues that arise. Liaise with contractors to carry out works or inspect issues. Carry out pre-quality inspections on properties prior to handovers. Support the office team day to day Key Skills required Previous experience within a Customer Service Manager or Customer Relations Manager role in the new homes industry. Excellent communication and customer facing skills Excellent report and email writing skills and proficient with IT.
