Mandeville

Guardian/Tenant Administration Officer Location: Office-based, North London Salary: 28,000 per annum Hours: Full-time As required Guardian /Tenant Admin Officer Administration Compliance DBS Onboarding Property Guardians Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times. This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data. Key Responsibilities Guardian/Tenant Vetting & Compliance Carry out full vetting of prospective Guardians Process DBS checks where required Ensure financial guarantors are in place and all documentation is received, checked and recorded Maintain accurate and up-to-date Guardian records, spreadsheets and databases Support data protection, duty of care and compliance standards Onboarding & Administration Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications Accurately input and maintain records on cloud-based systems and CRM platforms Manage administration relating to terminations Assist with key postage, returns and tracking where required Communication & Front-of-House Support Act as a first point of contact for Guardians, prospective Guardians, clients and visitors Handle queries via telephone, email and face-to-face Respond to Guardian Management tasks, inspections and actions via the CRM system Escalate or signpost queries to the appropriate internal teams General Administration Provide administrative support across departments Ensure tasks are completed accurately, on time and to a high standard Follow internal systems, policies and procedures Support Health & Safety and Data Protection responsibilities Undertake training and support continuous professional development Skills & Experience Required Proven experience in an administrative or office support role Strong organisational and time management skills Excellent written and verbal communication High level of accuracy and attention to detail Experience handling confidential information Confident using CRM systems, spreadsheets and cloud-based databases Professional, approachable and customer-focused Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential. Why Apply? Stable, full-time administrative role 28,000 salary Varied responsibilities with real responsibility and ownership Supportive team environment Opportunity to develop compliance, administration and systems skills Mandeville is acting as an Employment Agency in relation to this vacancy.

Guardian Manager Property / Guardian Management / Residential Occupancy Salary: c 35,000 per annum + commission Hours: Flexible - as required as part of the management team The Role Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes. Key Responsibilities Guardian & Occupancy Management Recruit, onboard, educate and manage Property Guardians Maintain optimal occupancy levels across all properties Conduct viewings, open days and Guardian events to maximise room sales Achieve agreed room sales targets and KPIs Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days Proactively engage with Guardians to improve retention, satisfaction and compliance Compliance, Welfare & Behaviour Set and enforce behavioural standards in line with Licence Agreements Handle difficult or sensitive Guardian issues professionally and fairly Work closely with Legal to ensure contractual and regulatory compliance Liaise with Finance to address payment delays promptly Act on inspection reports and Guardian welfare issues efficiently Ensure full adherence to Code of Conduct, Health & Safety and Data Protection Marketing & Business Support Partner with Marketing to attract new Guardians via platforms such as SpareRoom Support marketing strategies to fill properties quickly Carry out competitor research and market analysis Assist with marketing and research for new property launches Work with Business Development to transition properties efficiently Reporting & Administration Maintain accurate records on the CRM system Manage keys securely and accurately Respond to Guardian queries via email and phone within 24 hours Produce and deliver reports accurately and on time Provide weekly updates to the Head of Guardian Management Skills & Experience Required Proven experience in property management, lettings, housing or residential operations Strong commercial awareness with a sales and occupancy focus Excellent communication and relationship management skills Confident handling challenging situations with diplomacy and authority Highly organised with strong administration and CRM skills Knowledge of licence agreements, compliance and Guardian-style living (desirable) Comfortable working flexibly and independently as part of a management team Why Apply? Competitive base salary plus commission Varied, autonomous role within a growing property business Opportunity to shape Guardian engagement and operational standards Career progression within property and residential management Mandeville is acting as an Employment Agency in relation to this vacancy.

Property Manager - Property Management / Compliance / HMO Salary: circa 35,000 per annum Location: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue. Key Responsibilities Property & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agencies Compliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspections HMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidents Inspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checks Access & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where required Business Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA) Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership Team Benefits Competitive salary of circa 35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaison Mandeville is acting as an Employment Agency in relation to this vacancy.

Property Inspector - Field Based Salary: 35,000 per annum Location: London & surrounding areas (field-based role) Hours: Monday to Friday, 9:30am - 6:00pm (flexibility required) The Role An opportunity has arisen for an experienced Property Inspector to join a growing property management operation. This is a field-based role, responsible for carrying out property inspections, safety checks, access management and compliance reporting across a portfolio of residential and mixed-use properties. You will play a key role in ensuring properties are safe, secure, compliant and well maintained, while protecting occupants, clients and the organisation from risk, reputational damage and litigation. Key Responsibilities Carry out scheduled and ad-hoc property inspections across London and surrounding areas Inspect properties and perimeters for fire safety, health & safety, environmental health and maintenance issues Identify, record and report issues using internal systems and formal property inspection reports Take meter readings, test fire alarms and call points, and record results accurately Take photographic evidence where required, including before-and-after photos Carry out minor remedial actions where possible, particularly relating to fire risk Ensure fire escape routes, fire doors and restricted areas remain compliant and secure Provide access to properties for contractors, clients, councils, fire brigade and enforcement agencies Liaise face-to-face with local authorities, enforcement officers and internal teams Communicate professionally with occupants regarding safety issues or rule breaches Ensure rooms and restricted areas are left secure and as found after inspections or access Maintain accurate records and submit reports at the time of inspection Manage daily itineraries efficiently using knowledge of London transport networks Respond calmly and professionally to challenging or high-pressure situations Skills & Experience Required Previous experience in property inspection, property management, facilities, compliance or housing Strong knowledge of fire safety, health & safety and property compliance Good working knowledge of London and surrounding areas Highly organised with strong logistical and time-management skills Ability to prioritise workload and respond to urgent incidents or emergencies Confident using basic IT systems, email and mobile applications Calm, professional and courteous with excellent interpersonal skills Willingness to work flexible hours when required Comfortable working independently in a field-based role What's on Offer 35,000 salary Fully field-based role with autonomy and variety Long-term opportunity within an established property operation Training, support and ongoing development Monday to Friday working pattern with flexibility when required Mandeville is acting as an Employment Agency in relation to this vacancy.