JOB SWITCH LTD

To support the delivery of quality repairs to ensure decent and suitable housing working as part of a team carrying out Roof works associated, but not limited, to maintenance works to all types of LBI managed properties and social spaces, as scheduled or directed by supervisor. Service Responsibilities 1.To carry out Roofing works and relevant trade duties as instructed by the Supervisor on Responsive, Planned, Empty Homes, High Value Repairs or Capital Repairs to an excellent standard upon completion. 2.To plan and organise workload to maximise productive time and ensure the best service to customers. This includes dealing with urgent and emergency repairs and ensuring, as far as practicable, that all appointments and targets are met. 3.To promptly inform a scheduler planner/supervisor of any unanticipated problems or delays that might impact on appointments for that day, so that work can be rescheduled. 4.To provide regular updates and information to supervisors/scheduler planner team and other colleagues to assist with ordering of materials, planning and scheduling of work. 5.To report any follow on or related repair works identified with the customer where these cannot be completed during the visit, providing sufficient detail to ensure an accurate 'further works' order is raised on the system. experienced roofer needed 3 years plus Roofer/Multitrader Roofer/Multitrader Roofer/Multitrader Roofer/Multitrader Roofer/Multitrader

Key responsibilities Knowledge and understanding of current issues relating to social housing and social housing repairs. 1.To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. 2.Experience of working in a contact centre answering high volume of calls to ensure targets are met. 3.Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected. 4.Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. 5.Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act. 6.To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required. 7.To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. 8.To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area. 9.To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. 10.To comply at all times with the Code of Conduct. 11.To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. Essential criteria Criteria description Knowledge of the main issues affecting social housing. Application/Interview ITQ2 or equivalent Information Technology skills. Application/Interview Proven experience of working within a responsive repairs environment and housing management systems. Typing speed 30 word per minute with good attention to detail Experience of dealing with all aspects of building maintenance / repairs in a busy environment Application/Interview Housing Repairs Co-ordinators Housing Repairs Co-ordinators Housing Repairs Co-ordinators Housing Repairs Co-ordinators

We are seeking a proactive and experienced Repairs Supervisor to lead our responsive maintenance operations across social housing properties in Camden. This role is ideal for someone with a strong background in day-to-day repairs, voids, and planned maintenance. Key Responsibilities: Supervise a team of operatives delivering responsive repairs and void refurbishments. Ensure works are completed safely, on time, and to a high standard. Monitor productivity, quality, and compliance with health and safety regulations. Liaise with tenants, housing officers, and contractors to resolve issues and maintain satisfaction. Support scheduling, resource planning, and reporting. ? Requirements: SSSTS qualification (Site Supervisor Safety Training Scheme) - essential. Experience in social housing repairs , including day-to-day maintenance and voids . Strong knowledge of trades including kitchens, bathrooms, electrics, and general building works . Excellent communication and organisational skills. Full UK driving licence. Repairs Supervisor Repairs Supervisor Repairs Supervisor Repairs Supervisor Repairs Supervisor