JOB SWITCH LTD

Working arrangement: Hybrid, with a minimum of 2-3 days required in office Successful candidate must hold a valid UK driving license and have access to their own vehicle. About the role: West Sussex County Council, whilst not a housing authority or provider of social housing, has a responsibility in supporting our refugee, resettled and migrant families to find appropriate and affordable accommodation within West Sussex. This role will sit within the property and accommodation structure strand, working collaboratively with teams within the Communities directorate, partners and District and Boroughs seeking and supporting families with finding appropriate housing. In this role, you will work to secure suitable residential accommodation, overcome barriers to housing, and prevent accommodation coming to a premature end. This is a varied role which includes working directly with refugee and migrant individuals and families to support their relocation to the UK. Strong working relationships will need to be formed with our local estate agents and landlords, and with the Home Office, to secure property within West Sussex. We are passionate about preventing our families spending time in temporary accommodation. You will be required to travel throughout the County, including to locations that are not always easily accessible by public transport. There is a regular and intrinsic requirement to communicate in English with members of the public. Property Pathway Officer Property Pathway Officer Property Pathway Officer Property Pathway Officer

Role purpose The Council is focused on delivering the best possible outcomes for its communities.To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture.The role will therefore undertake To ensure the effective and efficient management of all Temporary Accommodation accommodation in accordance with relevant legislation, policies and procedures. To ensure allrepairing obligations and health & housing safety rating standards are met within Temporary Accommodation provided within the Council's own Hostel accommodation and homes leased in the private sector including that managed by external providers. Tomanage relationships with homeless households provided temporary accommodation including action to assist in income recovery, investigate anti-social behaviour and where needed recover possession To build and maintain relationships with providers of Temporary Accommodation. To identify safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided To support the Temporary Accommodation Team Manager and the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service. Knowledge Knowledge of private sector housing law and security of tenure, particularly Assured Shorthold Tenancies Knowledge of repairing and health and safety obligations relating to temporary accommodation and standards in the private sector An understanding of the needs of homeless households in temporary accommodation Experience: Experience of working in a busy frontline housing service or similar and/or significant technical experience Experience of partnership working and influencing and negotiating to achieve successful outcomes Experience of conducting high quality casework Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer

The role Reporting into a Team Manager, you will provide a frontline service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes. You will provide an effective housing management and support service to older residents within defined policies and procedures and in accordance with agreed standards. You'll ensure customers' needs are met and strategic objectives and team plans are successfully delivered. You will ensure schemes and services are safe and well-managed to ensure our residents are supported to live independently within active communities You will be flexible to working across a broad geographic area and attend meetings outside of your core working hours will be required. To support your residents, you will be required to be visible and work at your schemes and our offices. What you'll need: Skills, knowledge, experience and abilities Essential: Experience: • Experience of care or support services, including relevant legislation and good practice. • Understanding of the diverse needs of older people Desirable • Experience of working with older people or in supported housing / housing related support environment is desired Skills: • Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time • Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language • Able to develop partnership working internally and with other agencies to generate effective solutions to problems • Ability to manage time & tasks effectively, work well under pressure both individually and in a team • Good negotiation and influencing skills • Customer-focused and experience of providing excellent customer care • Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision • A 'can do', proactive approach to problem solving • Willing to learn and continue in personal development by attending conferences, seminars, webinars and training • I understand the need for continuous improvement and play an active role in delivering successful change • Able to learn and use IT and communication systems Interpersonal skills and team working: • Able to receive and respond to customer feedback and complaints professionally at all times • A commitment to taking personal responsibility for sharing information • You will hold a full driving licence with access to own vehicle, or show evidence you can meet the requirements of the role travelling by public transport Qualifications/Professional Development Scheme Housing Officer Scheme Housing Officer Scheme Housing Officer Scheme Housing Officer Scheme Housing Officer Scheme Housing Officer Scheme Housing Officer Scheme Housing Officer