Savills Company

A leading property management firm in the UK is seeking an experienced Building Operations Manager to implement and maintain effective property management systems. The role includes overseeing compliance with building regulations and providing technical support to the management team. Ideal candidates should have experience in contract management and knowledge of health and safety regulations. The position offers competitive remuneration and opportunities for career advancement.

Purpose of the Role Reporting into Technical Services Team Leader, working in partnership with all departments to deliver planned preventative maintenance. Reacting to all repair work on the centre's external fabric, also assisting with promotional campaigns and general property maintenance. Key Responsibilities External roof and fabric maintenance on both a planned and reactive basis. Be able to plan and organise your workload to the satisfaction of the supervisory team. Assist with general fabric maintenance where required. Works include joinery, paving, tiling, plastering, minor plumbing and general small building works on a reactive and planned basis. Participate and ensure the centre is safe and non threatening environment for all customers. Assist all team members with general maintenance duties, undertaking any ad hoc duties during your working hours. To close/update completed PPM tasks on company CAFM system. Ensure a high standard of workmanship are maintained to maximise the operation effectiveness and reliability of the centre and associated systems. Ensure all tools, equipment and material are available to coordinate specialist sub contractors for both PPM and reactive works. Maintain safe working practices in line with HASAW and the company Health and Safety policy, ensuring all PPE is present maintaining a high standard and serves its purpose. Maintain a smart appearance at all times, incorporating your working environment and adhering to dress standards and uniform policy. Work additional hours and show flexibility regarding shift patterns as required, available for centre emergencies and call out repairs when required by manager. Undertake any further duties or tasks as requested by Line Manager or Management team as appropriate. Work as part of the team and carry out duties willingly. Communicate with colleagues and management as required and provide upward feedback and suggestions for improvement. Attend all training and meetings as required. Take responsibility for your own training and achieve all mandatory development to enable high competency levels within your role. Skills, Knowledge and Experience Essential: Experience in working at height with powered access equipment. High level of communication skills with a confident and interpersonal disposition. Supportive/proactive nature with a positive attitude. Key attention to detail and experience of producing work to high standard. Desirable: NVQ in a building Trade Training in safety management Full driving licence Working Hours - 40 hours per week average working a combination of early ,day and late shifts Salary - £31,450.00 Please see our Benefits Booklet for more information.

Purpose of the Role Promotion and delivery of bespoke FM services contracts for clients on their occupied floors, covering all aspects of FM service delivery and contractor management for service lines including Cleaning, Security, M&E and H&S. Key Responsibilities Promote, mobilise and manage demised services contracts with property occupiers. Manage full contractual processes including drafting new contracts and processing variations and renewals. Process and arrange ad hoc works, liaising with clients and contractors to facilitate additional works. Ensure that Datastation Health & Safety system is up to date and complete at all times. Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential. Prepare each client for risk assessment maintaining a target compliance rating of 85%. Ensuring that a full set of risk assessments is held at each client and on Datastation and action plans are implemented, diligently and competently at all times. Ensure that quarterly checklists are completed and uploaded on to Datastation, within the appropriate time scales Inspect all client floors on frequency specified by the FMA. Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within client contracts. Visit each client on a quarterly basis or as often as the management contract dictates and report / resolve any issues. In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend client floor as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution. Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Senior Occupier Facilities Manager. Monitor Client expenditure and ensure that invoices are approved in a timely manner via Proactis / Elogbooks. Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. Provide absence coverage for other Demised Services Managers. Production and co-ordination of information, in line with Savills and client requirements. Skills, Knowledge and Experience Previous Facilities Manager experience. Previous experience of developing good relationships with clients and other tenants. Knowledge and/ or experience managing services to an agreed budget. Excellent organisational and time management skills and able to meet tight deadlines. Self-motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills and able to effectively communicate with staff, the public and potential customer groups at all levels. Working knowledge of current Health & Safety legislation. Willingness to adopt a flexible approach to working patterns. Operational experience at supervisory / managerial level within the commercial sector. Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook. IOSH Budgetary Experience. Working Hours - 37.5hrs Please see our Benefits Booklet for more information.

A leading property maintenance firm is seeking a Maintenance Technician to support both planned and reactive maintenance tasks, ensuring high standards of workmanship. Responsibilities include external roof and fabric maintenance, coordinating subcontractors, and maintaining safe working practices. Candidates should have experience in property maintenance, a proactive nature, and strong communication skills. The role requires flexibility in working hours and a commitment to teamwork. The position offers a competitive salary of £31,450.00.

Purpose of the Role Overall Purpose/Aim: The main purpose of this role is to maintain a visible presence in the Front of House area, as well as in the common areas between reception and the wider building. You will provide assistance to all personnel visiting or using the building, from daily visitors to permanent tenants and clients. You will be a customer service professional with a positive and bubbly personality, demonstrating natural flair in service delivery. You will adopt a 'One Team' approach, ensuring that all Trusted Service Partners work seamlessly together to deliver a cohesive and exceptional customer experience. You will consistently deliver and promote exceptional service, creating a lasting impression on all building users. Additionally, you will be responsible for organising pop up events for tenants to ensure engagement and a vibrant Front of House experience. Key Responsibilities Ensure the highest standards of presentation at the property are maintained at all times. The reception area must be kept clean, tidy, welcoming, and meet five-star audit standards. Take full management responsibility for the meeting rooms and catering on Level 7. Manage trusted service partners related to the Reception and common lobby area, including service delivery for security, reception, and housekeeping standards with the cleaning team. Assist the Building Manager with Front of House service delivery, and step in with FM duties when required. Act as the main point of contact for all occupiers regarding FOH-related queries, complaints, or general operations. Develop, review, and maintain Front of House Service SOPs, manuals, and Health & Safety documentation. Directly manage the Reception Team, ensuring 5 service is delivered at all times. Attend the monthly Reception Services Meeting with RS Management and General Management. Regularly propose service innovations and improvements to consistently evolve FOH service delivery. Maintain personal appearance to a very high standard at all times. Display a courteous, professional, and helpful demeanor. Uniforms are supplied and must be kept clean and presentable. Ensure your team upholds the same standards. Carry out duties in accordance with instructions from your Operations Manager, Building Manager, RFM or Surveyor. Establish professional working relationships with all staff, tenants, and contractors, acting as the first point of contact for the building. Act as a Lobby Host when required, welcoming visitors to the building. Promptly assist and direct all visitors to their required locations or contacts within the building. Answer the telephone and on site intercom system for all tenant queries professionally. Maintain a physical presence at the reception desk, ensuring it is never left unmanned during building opening hours. Acquire working knowledge of the property systems and procedures to manage the building during the absence of the Building Manager. Complete all log reports accurately as required by the employer or building manager. Comply with and ensure that landlord obligations for Health & Safety and fire precautions are always met. Ensure contractors on site fully adhere to contractor management and H&S requirements. Be aware of and abide by all company rules, terms, and conditions at all times. Conduct operational checks and process reviews with a hands on approach and visible floor presence across all customer facing areas. Implement regular soft services checks to ensure the highest standards of housekeeping, refuse collection, reception services, security, and landscaping are maintained. Manage and coordinate the activity of trusted partners, including maintenance, cleaning, reception, and security. Attend to incident and operational issues with Building Management as required when directly related to the delivery of FOH services. Skills, Knowledge and Experience It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Essential You will have management experience in the 5 customer service industry. You will be confident, professional, and assertive. You will have a friendly and bubbly personality while remaining professional at all times. You will be acutely aware of your surroundings and occupiers, ensuring that service levels do not drop and that all visitors and occupiers are attended to in a timely manner. You will understand the importance of 5 service delivery . You will be able to handle difficult visitors or situations in a professional and calm manner. You will be creative and forward thinking, regularly suggesting ideas to improve service levels. Desirable Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint and Access Outlook. Experience with Canva Knowledge on Savills systems. Working Hours - 8am - 5pm; 9am - 6pm Salary - £36,435.00 Please see our Benefits Booklet for more information.

A leading property management firm in Greater London is seeking a Head of Engineering Services to lead and oversee all engineering functions across the Kings Cross Estate. The role requires strategic leadership, operational oversight, and a strong focus on sustainability and innovation. Candidates should possess proven senior leadership experience in engineering, excellent communication skills, and the ability to drive performance standards. This position offers a collaborative environment and aims to enhance asset value while ensuring compliance with industry standards.

Purpose of the Role Overall responsibility for the delivery and leadership of day to day operations on a flagship 279 unit BTR development in Ealing. Accountable for onsite lettings and property management teams to ensure the successful delivery of services to residents and the client. Responsible for improving efficiency and increasing profits whilst maintaining a market leading resident experience. You will have overall responsibility for the operations and performance of your development. You will be ensuring the smooth running of your site, all statutory H&S requirements are met, leading on sustainability and customer experience initiatives and ensuring that your team engage with residents in a professional and approachable manner. From time to time, your role will also to be to support the Senior Portfolio Manager in other areas of the portfolio where required such as site visits to other assets, mentoring Residents Services Managers and helping to shape the future strategy for the portfolio. Key Responsibilities Staff Provide induction training for all team members ensure each new team members is provided with a 3 month induction plan, training records and access to learning tools and a mentor Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities Empower employees to take responsibility for their jobs and goals. Delegate responsibility where required Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary Complete regular 121's with the RSM's and ensure they are also doing the same with their direct line reports Lead employees to meet and exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment Build a team within each asset and create a sense of synergy across the portfolio Leasing Provide the Leasing Manager and Client with insight in to the local market, competitors and local demographic Liaise with the Leasing Manager and Marketing executive to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised Where required assist the RSM / Leasing Manager with the resident journey from enquiry through to move in Conduct regular market appraisals and provide the Leasing Manager / client with feedback regarding pricing strategy etc Commercial Ensure all purchasing levels are within authorised limits using nominated suppliers only Control all costs within budgeted responsibilities, maintaining records of all spend per property Ensure all invoicing for your properties is correct and all financial procedures are adhered to Review daily all outstanding payments and bad debtors report for your property Take the lead on bad debt cases, ensuring the Savills accounts team are kept updated and legal processes are instructed as required Establishing and delivering additional income streams where appropriate Analyse site expenditure and look for ways to gain cost savings where appropriate Hold business reviews quarterly with your direct reports to discuss site performance and agree improvements Property Conduct weekly building checks within each asset and feedback issues to the RSM to rectify Maintain excellent working relationships with external contractors and suppliers Work with the Facilities Manager to agree PPM contracts for your development Being the lead within your cluster when it comes to legal action and insurance claims Liaising with FM on all external and grounds maintenance issues Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate managers where required Meet regularly with the FM to discuss compliance measures within each property Schedule and carry out where applicable all statutory training with team In the event of any major incident or crisis be available to support team Customer Service Creating a best in class community through communication, events and innovations Coordinating social media activity in conjunction with in house marketing team Be the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteria Ensure all of your team are providing excellent service to residents Relentless approach to improving standards and ensuring all the team are focused on delivering against their resident experience KPIs Skills, Knowledge and Experience Proven ability to managing a residential development to exceptional standards Strong customer service ethic / background Experience in managing a team of at least 6 people Experience in managing expenditure against budget Understanding H&S compliance and complex building matters is a must Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Strong financial management skills ARLA - Desirable IOSH - Desirable Please see our Benefits Booklet for more information.

A leading property management firm in Ealing seeks an experienced leader to oversee day-to-day operations of a major residential project. Responsibilities include managing onsite lettings, ensuring compliance with H&S standards, and leading a team of at least 6 staff members. The ideal candidate will possess strong financial management skills and a customer service background. This role offers the opportunity to create a premier resident experience while improving operational efficiency and profitability.