Tristone Nash

TristoneNash are working with a provider of social housing who are looking to recruit a Housing Officer to fulfil a 6month contract. The main purpose of the role is to take responsibility for providing a high-quality customer focused management service on a designated patch. This will include effective management of all housing stock including garage sites and amenities. Duties will include: Dealing with reports of Anti-Social behaviour - liaising with customers and agencies to safeguard people in the community and make appropriate referrals e.g. risk assessments, adult/child social services, domestic abuse, and family support Assisting customers at the end of tenancy process, keeping all departments up to date to ensure properties are ready to re-let as quick as possible. Undertaking new tenant home visits Dealing with requests in relation to transfers, mutual exchanges, successions and assignments Carrying out regular inspections of neighbourhoods, taking appropriate action to ensure that there is a clean and safe environment for tenants Dealing with requests for accessibility aids and adaptations for disabled customers, including liaison with the Responsive Repairs team We are looking for an individual with a proven track record of working within a housing management role coupled with excellent communication skills and a strong understanding of housing legislation and practice A full driving licence and access to a vehicle is essential coupled with a Basic DBS check. For more information or to apply, please submit your CV

TristoneNash are working with a provider of social housing who are looking to recruit a Part-Time Housing Officer to fulfil a 6month contract. The main purpose of the role is to take responsibility for providing a high-quality customer focused management service on a designated patch. This will include effective management of all housing stock including garage sites and amenities. Duties will include: Dealing with reports of Anti-Social behaviour - liaising with customers and agencies to safeguard people in the community and make appropriate referrals e.g. risk assessments, adult/child social services, domestic abuse, and family support Assisting customers at the end of tenancy process, keeping all departments up to date to ensure properties are ready to re-let as quick as possible. Undertaking new tenant home visits Dealing with requests in relation to transfers, mutual exchanges, successions and assignments Carrying out regular inspections of neighbourhoods, taking appropriate action to ensure that there is a clean and safe environment for tenants Dealing with requests for accessibility aids and adaptations for disabled customers, including liaison with the Responsive Repairs team We are looking for an individual with a proven track record of working within a housing management role coupled with excellent communication skills and a strong understanding of housing legislation and practice A full driving licence and access to a vehicle is essential coupled with a Basic DBS check. For more information or to apply, please submit your CV

TristoneNash are supporting a Housing Association in south Wales in their search for an experienced Head of Asset Strategy. You'll be responsible for the preparation and planning for the delivery of WHQS 2023 with a strong emphasis on customer engagement and a commitment to delivering value for money. Job role: You will lead the delivery of the asset management and housing investment programmes, ensuring compliance with WHQS 2023 and all relevant regulatory requirements. You will be responsible for overseeing more than 22m of annual investment activity, maintaining accurate asset data, and delivering effective long-term investment planning to improve and maintain homes. Working closely with customers, contractors and colleagues, you will drive asset strategy, support regeneration opportunities, ensure legal and regulatory compliance, champion health and safety, manage risk, and provide strategic leadership as a member of the leadership group. You will work with the development and housing teams to contribute to the effective regeneration of homes through tactical disposals, acquisitions and remodelling of estates ensuring the most effective management of and investment in all properties. Experience required: A proven track record of delivering high performance and efficiency in Asset Management and Investment in a senior level role. Delivering complex asset management programmes, including the management of teams such as asset surveyors and systems and procurement and management of subcontractors. You will have a strong understanding of the social housing sector and associated regulations and experience of managing large-scale budgets and financial monitoring. We are looking for someone with the knowledge and understanding of sustainability related requirements and challenges as they apply to the Asset function. Experience of developing long-term asset investment programmes informed by asset performance and financial analysis. Significant experience of constructing and managing large, complex budgets. Experience of leading major investment programmes in a client role within a highly regulated environment. Experience of managing asset data, stock condition information and associated assurance processes. Managing teams such as asset surveyors and systems and procurement and management of subcontractors. Proven track record of successful outcomes on time and to required quality within a highly regulated environment.

Property Operations Manager Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)

Property Operations Manager Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)

Property Operations Manager Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)

Property Operations Manager Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)

This is an opportunity for someone who enjoys bringing order to complexity, building strong relationships and finding solutions when priorities change. You'll play a key role in coordinating customers, operatives, supervisors and colleagues, ensuring services run smoothly and customers receive the right support at the right time. What you'll be doing You'll help manage the day-to-day scheduling and planning of essential services, balancing customer needs with operational priorities. Your responsibilities will include: Coordinating and overseeing scheduling activity to ensure appointments and services run efficiently. Supporting a team of planners and helping colleagues develop their skills and confidence. Working closely with customers, operatives, supervisors and internal teams to resolve issues and keep services moving. Managing changing priorities and finding practical solutions when plans need to adapt. Considering customer vulnerability and individual circumstances when making scheduling decisions. Helping maintain high standards of customer service and operational performance. Contributing to a positive, collaborative team environment where people are supported to succeed. What you'll bring You'll ideally have: Experience working in a fast-paced scheduling, planning or operational environment. Strong organisational and time-management skills. The ability to make confident decisions and solve problems effectively. Excellent communication and relationship-building skills. The flexibility to adapt when priorities or circumstances change. Experience of supporting, coaching or developing colleagues. A strong commitment to delivering excellent customer service. A collaborative approach and the ability to work effectively with a wide range of people. For more information or to apply please contact Harvey Baker on (phone number removed)