City Group Recruitment

Location: Tunbridge Wells, Kent, TN1 Pay Rate: £14.08 per hour Hours: Average 40 hours per week Shift Pattern: Mixed shifts, Monday to Sunday Contract Type: Full-time Driving Licence: Essential We are currently recruiting a professional and customer-focused Security Officer / CCTV Operator to join a well-established site in Tunbridge Wells. This role is ideal for an experienced security professional who is confident operating within a busy, public-facing environment while delivering high standards of safety, service, and security. Key Responsibilities: Access control and maintaining accurate access and egress records CCTV Control Room operations in line with current legislation and procedures Monitoring and responding to alarms and investigating disturbances Maintaining site logbooks and registers Managing visitor arrivals, departures, and appointment records Answering telephone calls and responding appropriately to enquiries Dealing professionally with visitors and their requests Receiving and distributing mail and deliveries Assisting visitors when leaving the premises, including arranging transport Monitoring and authorising entry and exit of employees and visitors Liaising with emergency services when required Conducting checks to ensure alarm systems are functioning correctly Monitoring and adjusting building systems such as air conditioning and heating Maintaining high standards of housekeeping throughout the site Requirements: Valid SIA Licence Disable Valid CCTV Licence Disable Full UK Driving Licence Excellent verbal and written communication skills in English Professional, well-presented appearance Strong customer service skills Basic computer literacy Ability to remain calm and professional under pressure If you are a reliable and proactive security professional looking for a long-term opportunity within a corporate setting, we would welcome your application.

Various Sites Kent & Surrounding Areas 12.21 per hour Flexible Shifts: Days, Nights & Weekends About the Company City Group Security is a forward-thinking privately owned company and a leading provider of professional, integrated bespoke security and facilities management services. They offer clients a flexible and scalable approach to addressing their security and FM requirements across a wide range of sectors, including educational settings and student accommodation, healthcare, charitable organisations, corporate and estate management, warehouse and distribution, social housing, utilities, and shopping centres and retail parks. Role Overview We are looking for a proactive Relief Security Officer to support multiple sites in Kent and surrounding areas. You will provide physical security, front-of-house duties, and client support while ensuring a safe and professional environment. Key Responsibilities Conduct regular internal and external patrols Manage reception and front-of-house duties Monitor and control access at gates and entrances Operate CCTV systems and respond to security incidents Accurately report and document incidents, breaches, or hazards Maintain key control and secure logging of issued keys Deliver excellent customer service to staff, visitors, and clients Provide physical security coverage during weekends, school holidays, or special assignments Essential Requirements Valid SIA Door Supervisor Licence (SIA DS) Full UK driving licence and access to a vehicle Excellent written and verbal communication skills Proficient in Microsoft Office and basic IT systems Professional appearance and client-focused attitude Calm, decisive, and proactive approach in difficult situations What's on Offer Flexible zero-hour contract Varied assignments across multiple sites Opportunities for ongoing work and career progression Supportive and inclusive workplace Equal Opportunities City Group is committed to equality and welcomes applications from all individuals regardless of age, gender, ethnicity, religion, disability, sexual orientation, or marital status.

Location: TBC Start Date: December 2025 Pay Rate: 12.60 per hour About the Role We are recruiting Gatehouse Security Officers to join our clients team at a brand-new major distribution centre in (Basingstoke). This is an exciting opportunity to be part of a busy, high-demand gatehouse operation, ensuring the smooth and secure running of site access 24/7. You will work as part of a two-officer team per shift, with responsibilities including access control, logging vehicle movements, maintaining site security, and providing exceptional customer service. Shifts & Hours Full flexibility required 12 hour shifts days and nights Key Responsibilities Managing site access through a busy gatehouse. Recording and monitoring vehicle movements using computer systems. Conducting site patrols during quieter periods. Providing professional customer service to staff, visitors, and contractors. Maintaining a safe and secure environment at all times. Requirements SIA Door Supervisor Licence (DS) essential Full UK Driving Licence essential Excellent communication skills (written & verbal). Strong IT skills (MS Office Suite and security systems). Previous experience in a gatehouse or high-demand security environment is desirable. Customer-focused with the ability to remain calm and professional under pressure. City Group is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, gender, ethnicity, religion, disability, sexual orientation, or marital status.

Role: Corporate Relief Officer Location: London Zones 1-6 Pay Rate: (Site dependent) Shift Pattern: Days/Nights must be fully flexible City Group Security is a forward-thinking privately owned company and a leading provider of professional, integrated bespoke security and facilities management services. They offer clients a flexible and scalable approach to addressing their security and FM requirements across a wide range of sectors, including educational settings and student accommodation, healthcare, charitable organisations, corporate and estate management, warehouse and distribution, social housing, utilities, and shopping centres and retail parks. Duties: (Site Dependent) The Corporate Security Officer will perform a range of duties based on the specific site requirements, which may include: Patrols: Conducting routine internal and external patrols to ensure safety and security. Reception Duties: Managing front desk operations, welcoming visitors, and ensuring proper sign-in/out procedures. Control Room Operations: Monitoring and operating CCTV systems and access control mechanisms. Responding to alarms and incidents promptly and appropriately. Communication: Answering telephones professionally and responding to emails in a timely manner. Communicating effectively with team members, management, and external parties as required. Car Park & Loading Bay Monitoring: Overseeing car parks and loading bays to ensure they are secure and orderly. Customer Assistance: Assisting customers, residents, or tenants with inquiries or concerns. Providing a visible security presence to offer reassurance and support. Essential Experience: Smart, Professional and inspire confidence to our clients Always exhibit outstanding customer service Good communication skills on all levels Strong work ethic and proactive mindset to resolve all concerns to expectation Security Officers must hold a valid SIA DS licence Basic computer skills (word, excel etc) Driving Licence and access to own vehicle Desirable: Valid CCTV licence City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.