Town & Country Housing Group
Tunbridge Wells, Kent
Our Vacancy We have an exciting opportunity for an experienced Repairs Supervisor to join our team, leading a dedicated group of tradespeople and subcontractors delivering high-quality repairs and maintenance services across the Kent area. This is a hands-on leadership role where you'll play a key part in ensuring our customers receive an outstanding service while supporting and developing a high-performing workforce. As Repairs Supervisor, you'll be responsible for driving operational performance, maintaining excellent health and safety standards, and ensuring repairs are completed right first time. You'll work closely with operatives, schedulers, customer care teams and managers to improve productivity, resolve challenges and deliver a customer-focused service that makes a real difference to residents. What you'll do As a Repairs Supervisor, you'll provide day-to-day leadership and support to a team of operatives, ensuring work is completed safely, efficiently and to the highest standards. You'll monitor performance, carry out inspections, support the management of materials and resources, and help drive excellent customer outcomes through effective planning and communication. You'll also coach and develop team members, identify training needs, manage employee relations matters and promote a positive, safety-first culture. You'll work collaboratively with schedulers and customer care colleagues to manage workloads, resolve issues and improve service delivery. From undertaking pre-inspections and work-in-progress checks to supporting complaint resolution and safeguarding responsibilities, you'll play a critical role in maintaining high levels of quality, compliance and customer satisfaction across the repairs service. What we offer We provide a company van for work and a fuel card 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service Up to 3,000 colleague referral fee Contributory pension scheme with 4% to 10% matched contributions Life insurance 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Free annual flu jab Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Access to an extensive range of corporate discounts on shopping travel, & days out. Travel loan Please read before applying: We reserve the right to close this advert early if we receive a high volume of suitable applications so early applications are encouraged. This is a full time permanent position, working on site 8am-5pm Monday-Friday. Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions. A basic DBS check is required for this role You will need a full driving licence for this role As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Our Vacancy We have an exciting opportunity for an experienced Repairs Supervisor to join our team, leading a dedicated group of tradespeople and subcontractors delivering high-quality repairs and maintenance services across the Kent area. This is a hands-on leadership role where you'll play a key part in ensuring our customers receive an outstanding service while supporting and developing a high-performing workforce. As Repairs Supervisor, you'll be responsible for driving operational performance, maintaining excellent health and safety standards, and ensuring repairs are completed right first time. You'll work closely with operatives, schedulers, customer care teams and managers to improve productivity, resolve challenges and deliver a customer-focused service that makes a real difference to residents. What you'll do As a Repairs Supervisor, you'll provide day-to-day leadership and support to a team of operatives, ensuring work is completed safely, efficiently and to the highest standards. You'll monitor performance, carry out inspections, support the management of materials and resources, and help drive excellent customer outcomes through effective planning and communication. You'll also coach and develop team members, identify training needs, manage employee relations matters and promote a positive, safety-first culture. You'll work collaboratively with schedulers and customer care colleagues to manage workloads, resolve issues and improve service delivery. From undertaking pre-inspections and work-in-progress checks to supporting complaint resolution and safeguarding responsibilities, you'll play a critical role in maintaining high levels of quality, compliance and customer satisfaction across the repairs service. What we offer We provide a company van for work and a fuel card 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service Up to 3,000 colleague referral fee Contributory pension scheme with 4% to 10% matched contributions Life insurance 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Free annual flu jab Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Access to an extensive range of corporate discounts on shopping travel, & days out. Travel loan Please read before applying: We reserve the right to close this advert early if we receive a high volume of suitable applications so early applications are encouraged. This is a full time permanent position, working on site 8am-5pm Monday-Friday. Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions. A basic DBS check is required for this role You will need a full driving licence for this role As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
