Role Summary Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities. Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed. Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve. Please note: We reserve the right to close this vacancy early if a suitable applicant is found. Location: Epsom (Hybrid Working) The role will be based at our Epsom office but will require travel across all of our housing stock (Kent, Surrey and Sussex) Salary: £34,890 - £40,314 Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice period: 1 month Applications close: Friday 23 January 2026 Interview date: Friday 30 January 2026 For more information or to apply, please click 'apply now' .
Dec 11, 2025
Full time
Role Summary Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities. Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed. Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve. Please note: We reserve the right to close this vacancy early if a suitable applicant is found. Location: Epsom (Hybrid Working) The role will be based at our Epsom office but will require travel across all of our housing stock (Kent, Surrey and Sussex) Salary: £34,890 - £40,314 Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice period: 1 month Applications close: Friday 23 January 2026 Interview date: Friday 30 January 2026 For more information or to apply, please click 'apply now' .
Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: 31,160 Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice Period: 1 month Applications close: Wednesday 3 December 2025 Interview date: Tuesday 9 December 2025 For more information or to apply, please click 'apply now' .
Nov 20, 2025
Full time
Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: 31,160 Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice Period: 1 month Applications close: Wednesday 3 December 2025 Interview date: Tuesday 9 December 2025 For more information or to apply, please click 'apply now' .
Role Summary: To undertake stock condition surveys for dwellings and communal areas, to ensure that our asset management database reflects accurate information, to inform the maintenance of our housing stock and help drive performance improvements. Assist with the delivery of planned repair and improvement programmes. To identify HHSRS and report immediately and to contribute to TCH target of 100% Decent Homes. Location : Closest office to your home address, but covering East Kent Contract: Fixed Term until March 31st 2027 Salary: 33,000 - 43,846 For more information and to apply, please click 'Apply Now'.
Nov 14, 2025
Contract
Role Summary: To undertake stock condition surveys for dwellings and communal areas, to ensure that our asset management database reflects accurate information, to inform the maintenance of our housing stock and help drive performance improvements. Assist with the delivery of planned repair and improvement programmes. To identify HHSRS and report immediately and to contribute to TCH target of 100% Decent Homes. Location : Closest office to your home address, but covering East Kent Contract: Fixed Term until March 31st 2027 Salary: 33,000 - 43,846 For more information and to apply, please click 'Apply Now'.
