Masterfix GB Ltd

Overview We are seeking a highly skilled and motivated Multi Trader to join our dynamic team. Our work is primarily within the insurance industry, so experience in this field is desired, but not a requirement. The ideal candidates will possess a strong background in the building industry. Skills required are carpentry as the primary to include kitchen fitting, door hanging, wooden flooring. Ideally need to be competent with tiling, plasterboarding, decorating, patch plaster repairs, and any other building related skills. NVQ qualifications or similar, time served also considered. UK driving licence, company van supplied with fuel card for business use only. Duties To be able to work from a schedule of rates. Carry out works to a very high standard and within timescales. To be able to work alone or as part of a team. To work safely and adhere to health and safety at work. Provide exceptional service to clients, addressing inquiries and resolving issues promptly. Skills Strong communication skills, both verbal and written, enabling effective collaboration with colleagues and clients. Detail-oriented mindset with a commitment to accuracy in all aspects of work. Ability to work under pressure in a fast-paced environment while managing multiple tasks efficiently. If you are passionate about your work and possess the necessary skills, we invite you to apply for this exciting opportunity as a Multi Trader

Overview We are seeking skilled and motivated Painters & Decorators to join our dynamic team on a self employed basis as service partners. We have a number of positions available across the whole of London. Our work is primarily within the insurance industry, so experience in this field is desired, but not a requirement. The ideal candidates will possess a strong background in the building industry and be very used to working in customer's homes. Skills required are hanging decorative paper and lining paper, emulsion and gloss painting to a very high standard, patch plaster repairs, and any other building related skills would be an advantage. NVQ qualifications or similar, time served also considered. UK driving licence, own van and tools required. Works allocated either by price or day works. Duties To be able to work from a schedule of rates. Carry out works to a very high standard and within timescales. To be able to work alone or as part of a team. To work safely and adhere to health and safety at work. Provide exceptional service to clients, addressing inquiries and resolving issues promptly. Skills Strong communication skills, both verbal and written, enabling effective collaboration with colleagues and clients. Detail-oriented mindset with a commitment to accuracy in all aspects of work. Ability to work under pressure in a fast-paced environment while managing multiple tasks efficiently. If you are passionate about your work and possess the necessary skills, we invite you to apply for this exciting opportunity as a Painter and Decorator

Overview We are seeking skilled and motivated Tiler/Multi Traders to join our dynamic team on a self employed basis as service partners. We have a number of positions available across the whole of London. Our work is primarily within the insurance industry, so experience in this field is desired, but not a requirement. The ideal candidates will possess a strong background in the building industry. Skills required are installation of wall and floor tiles as the primary, this is to include all types of tiling. Any additional skills and experience in carpentry, plumbing, decorating and plastering would be an advantage. NVQ qualifications or similar, time served also considered. UK driving licence, own van and tools required. Works allocated either by price or day works. Duties To be able to work from a schedule of rates. Carry out works to a very high standard and within timescales. To be able to work alone or as part of a team. To work safely and adhere to health and safety at work. Provide exceptional service to clients, addressing inquiries and resolving issues promptly. Skills Strong communication skills, both verbal and written, enabling effective collaboration with colleagues and clients. Detail-oriented mindset with a commitment to accuracy in all aspects of work. Ability to work under pressure in a fast-paced environment while managing multiple tasks efficiently. If you are passionate about your work and possess the necessary skills, we invite you to apply for this exciting opportunity as a Multi Trader

Overview We are seeking skilled and motivated Multi Traders to join our dynamic team on a self employed basis as service partners. We have a number of positions available across the whole of London. Our work is primarily within the insurance industry, so experience in this field is desired, but not a requirement. The ideal candidates will possess a strong background in the building industry. Skills required are carpentry as the primary to include kitchen fitting, door hanging, wooden flooring. Ideally need to be competent with tiling, plasterboarding, decorating, patch plaster repairs, and any other building related skills. NVQ qualifications or similar, time served also considered. UK driving licence, own van and tools required. Works allocated either by price or day works. Duties To be able to work from a schedule of rates. Carry out works to a very high standard and within timescales. To be able to work alone or as part of a team. To work safely and adhere to health and safety at work. Provide exceptional service to clients, addressing inquiries and resolving issues promptly. Skills Strong communication skills, both verbal and written, enabling effective collaboration with colleagues and clients. Detail-oriented mindset with a commitment to accuracy in all aspects of work. Ability to work under pressure in a fast-paced environment while managing multiple tasks efficiently. If you are passionate about your work and possess the necessary skills, we invite you to apply for this exciting opportunity as a Multi Trader

Business Development & Social Media Executive London s Leading Property Maintenance Company About Us We are a well-established, fast-growing London maintenance services company trusted to care for some of the capital s finest residential buildings, blocks, and developments. Our reputation is built on quality, reliability, and people and we re now looking for a confident, energetic individual to help grow our residential client base while strengthening our social media presence. This is an exciting, hands-on role suited to someone who thrives in a people-facing environment, loves London, and enjoys creating engaging content that brings a business to life. The Role This is a dual-purpose role combining business development and social media execution. You ll be out and about across London building relationships and identifying new opportunities, while also capturing and creating content that showcases our people, engineers, and day-to-day work. Business Development Responsibilities Identifying and targeting new residential clients, apartment blocks, managing agents, and developments Creating warm leads, introductions, and long-term opportunities for the business Attending site visits, networking opportunities, and meetings across Central London Building strong relationships through a professional but personable approach Feeding opportunities back into the wider commercial and operations teams Social Media Responsibilities Creating and posting regular content across Instagram, Facebook, and TikTok Capturing real, authentic content from our office and on-site engineers Filming short-form videos, stories, reels, and behind-the-scenes content Editing content using Canva, CapCut, and similar apps Helping to grow our brand presence, engagement, and visibility in London About You We re looking for someone with personality, confidence, and trustworthiness someone who represents our brand naturally. You will ideally have: A strong knowledge of London, particularly Central London A friendly, bubbly, and outgoing personality Confidence speaking to new people and building rapport quickly A genuine interest in property, buildings, and city life A solid working knowledge of Canva, CapCut, and social media tools A natural eye for content and storytelling High levels of integrity, discretion, and professionalism Previous experience in business development, sales, marketing, or social media is beneficial but attitude and personality are just as important. Why Join Us? Work with a respected, growing London brand A varied role combining office, site, and on-the-ground activity Autonomy and trust from day one Opportunity to grow with the business and develop your career Be part of a friendly, professional, and supportive team

About Masterfix Masterfix is one of London s leading property maintenance and technical services companies, trusted across prime residential, mixed-use, and commercial environments. We are recognised for combining engineering excellence with outstanding customer care delivering responsive, reliable service 24/7, 365 days a year. We are now seeking an experienced Customer Experience Manager to sit at the heart of our operation, leading both customer relationships and engineer performance, while ensuring commercially sound, high-quality service delivery. The Role This is a hands-on role responsible for end-to-end service delivery, combining customer management, engineer leadership, and commercial oversight. You will manage key client relationships while also leading engineers and service partners ensuring jobs are scoped correctly, estimates are accurate and competitive, and work is delivered efficiently and transparently. This role is ideal for someone with a trade background or extensive experience in a technical maintenance environment, who understands how to balance quality, cost, and customer expectations. Key Responsibilities Customer & Client Management Act as the senior point of contact for clients, managing expectations and building trusted, long-term relationships Own the customer journey from initial enquiry through to job completion and follow-up Resolve escalations professionally, ensuring outcomes align with service standards and commercial objectives Support contract reviews, renewals, and performance meetings Engineer & Team Management Lead, motivate, and manage engineers and service partners Ensure engineers are correctly allocated, fully briefed, and supported to deliver first-time fixes Drive high standards of professionalism, communication, and workmanship Work closely with coordinators and administrators to maintain smooth daily operations Estimating, Cost Control & Commercial Oversight Prepare, review, and approve accurate estimates and quotations, ensuring clarity, consistency, and value for money Ensure estimates are based on correct scope, labour, materials, and access requirements Balance competitive pricing with margin protection and service quality Provide clear cost breakdowns and explanations to clients where required Review job performance against estimates and identify opportunities to improve pricing accuracy Operational Excellence Ensure work orders, scheduling, and compliance documentation are accurate and complete Monitor KPIs including response times, first-time fix rates, customer satisfaction, and commercial performance Identify inefficiencies, risks, and service improvements across the operation What We re Looking For Essential Proven experience in property maintenance, building services, or a trade-led environment Background as a tradesperson or significant experience managing engineers and technical teams Experience producing or reviewing estimates and quotations Strong commercial awareness with a focus on value for money Excellent communication skills with the ability to manage both clients and engineers effectively Desirable Experience in prime residential, residential developments, or mixed-use buildings Understanding of compliance, reporting, and planned/reactive maintenance environments Leadership experience within operations or service delivery roles Why Join Masterfix Join one of London s most respected maintenance providers Senior role with genuine influence over service quality and commercial performance Exposure to high-value properties and complex technical environments Competitive salary based on experience Clear opportunity for progression as the business continues to grow

Start your career or your next chapter with one of London s leading maintenance service companies . Masterfix is a fast-growing, award-winning property maintenance and technical services business working across prime residential, commercial, and mixed-use developments in London. We are known for our high standards, professional team, and commitment to exceptional customer service. We are now looking for a Customer Experience Administrator to join our team at our Kennington office. This role would suit: A school leaver or college leaver looking to build a long-term career in a growing business Or someone seeking a new challenge, who enjoys organisation, communication, and being at the heart of a busy operation About the Role As a Customer Experience Administrator, you ll be a key part of the customer journey ensuring jobs are raised accurately, clients are kept informed, engineers are supported, and compliance documentation is issued on time. You ll be the friendly, professional voice our clients rely on, and an essential support to our operations and engineering teams. Attention to detail is critical, as accuracy and communication are central to our service promise. Key Responsibilities Client Orders & Administration Accurately raise and process client orders Maintain up-to-date records and support invoicing processes Engineer Scheduling Support Work closely with the scheduling team to allocate engineers correctly Monitor job progress and communicate changes or updates Client Communication Provide clear, timely updates to clients on job status Answer incoming calls professionally, resolving queries or directing them appropriately Compliance & Documentation Issue compliance certificates promptly after job completion Upload documentation to internal systems and client portals Team & Office Support Support the wider customer experience team with administration Contribute ideas to improve processes and customer experience What We re Looking For Essential Strong organisational skills and attention to detail Confident and professional telephone manner Good written and verbal communication skills A positive, proactive attitude and willingness to learn Desirable Previous experience in an office, customer service, or administrative role (not essential) Interest in property, construction, engineering, or technical services Ability to work well in a fast-paced environment Full training will be provided. What You ll Get in Return A supportive team environment with clear structure and leadership Full training and ongoing development Genuine career progression opportunities within a growing business Exposure to a professional property and technical services environment Competitive salary (dependent on experience) Stable, office-based role in Kennington, London