This is a Full time (35 Hours Per Week 12 Month Fixed term contract) We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Maidstone office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
03/09/2026
Full time
This is a Full time (35 Hours Per Week 12 Month Fixed term contract) We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Maidstone office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
We're looking for an experienced and people focused Estate Services Manager to lead frontline estate services across a defined geographical area. Estate Services sits at the frontline of our housing service and is often the first and most frequent point of contact for residents. As an Estate Services Manager, you'll be responsible for leading and managing teams delivering high quality estate services, such as grounds maintenance, cleaning, waste management and associated contractor services. You'll oversee day to day service delivery, carry out regular estate inspections, and ensure standards are met consistently. You'll work closely with contractors and colleagues across Housing and Neighbourhood teams to identify issues early, resolve problems effectively and improve resident satisfaction. A key part of the role is ensuring health & safety compliance, effective use of resources and continuous service improvement. You'll be based at one of our local estate offices and may occasionally be required to work from other locations or attend meetings outside core business hours. About you You're a confident and proactive manager with experience working in a frontline estate services environment. You're comfortable leading teams, managing operational delivery and maintaining high standards in a visible, customer focused role. You will need: • Experience working in an Estate Services, grounds maintenance, cleaning or similar environment, with a strong understanding of health & safety, including risk assessments, COSHH and lone working • Proven people management and leadership skills, including recruiting, motivating and supporting teams, holding one to ones and addressing performance issues • A proactive, solutions focused approach with strong problem solving skills • An understanding of value for money and service charges, with the ability to manage resources efficiently and identify opportunities for improvement • Strong communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues and contractors • Attention to detail, with the ability to carry out thorough estate inspections and identify repairs, compliance or tenancy issues • A customer centred mindset, recognising the importance of visibility, professionalism and resident experience • You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process About the team You'll be part of our Estate Services team, which sits at the frontline of our housing service and is often the most visible point of contact for residents. The team is responsible for maintaining the cleanliness and safety of communal areas across our estates. Working closely with colleagues in Estate Services and Housing teams, you'll help identify issues early, support vulnerable residents where appropriate, and ensure our estates are safe, well maintained and places people are proud to live. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
03/09/2026
Full time
We're looking for an experienced and people focused Estate Services Manager to lead frontline estate services across a defined geographical area. Estate Services sits at the frontline of our housing service and is often the first and most frequent point of contact for residents. As an Estate Services Manager, you'll be responsible for leading and managing teams delivering high quality estate services, such as grounds maintenance, cleaning, waste management and associated contractor services. You'll oversee day to day service delivery, carry out regular estate inspections, and ensure standards are met consistently. You'll work closely with contractors and colleagues across Housing and Neighbourhood teams to identify issues early, resolve problems effectively and improve resident satisfaction. A key part of the role is ensuring health & safety compliance, effective use of resources and continuous service improvement. You'll be based at one of our local estate offices and may occasionally be required to work from other locations or attend meetings outside core business hours. About you You're a confident and proactive manager with experience working in a frontline estate services environment. You're comfortable leading teams, managing operational delivery and maintaining high standards in a visible, customer focused role. You will need: • Experience working in an Estate Services, grounds maintenance, cleaning or similar environment, with a strong understanding of health & safety, including risk assessments, COSHH and lone working • Proven people management and leadership skills, including recruiting, motivating and supporting teams, holding one to ones and addressing performance issues • A proactive, solutions focused approach with strong problem solving skills • An understanding of value for money and service charges, with the ability to manage resources efficiently and identify opportunities for improvement • Strong communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues and contractors • Attention to detail, with the ability to carry out thorough estate inspections and identify repairs, compliance or tenancy issues • A customer centred mindset, recognising the importance of visibility, professionalism and resident experience • You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process About the team You'll be part of our Estate Services team, which sits at the frontline of our housing service and is often the most visible point of contact for residents. The team is responsible for maintaining the cleanliness and safety of communal areas across our estates. Working closely with colleagues in Estate Services and Housing teams, you'll help identify issues early, support vulnerable residents where appropriate, and ensure our estates are safe, well maintained and places people are proud to live. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
We are looking for a Housing Officer to join our Portsmouth team. As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full time opportunity, working 35 hours per week operating on a hybrid basis. The successful candidate will be based at our Portsmouth office , Hooper Court, one day per week , with the remaining time spent working remotely and travelling across the local area to support residents and service delivery. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 6th September 2026 at 23:59 Shortlisting: Monday 7th September 2026 Interviews: W/C 14th September 2026 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
01/09/2026
Full time
We are looking for a Housing Officer to join our Portsmouth team. As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live. Principal duties and responsibilities include, but are not limited to: Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents. Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required. Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing. Support income recovery by working alongside the Income Team to maximise rent and service charge collection. Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions. This is a full time opportunity, working 35 hours per week operating on a hybrid basis. The successful candidate will be based at our Portsmouth office , Hooper Court, one day per week , with the remaining time spent working remotely and travelling across the local area to support residents and service delivery. What you'll need: Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. Proven experience of following processes, using initiative, and delivering excellent customer service. Professional curiosity to identify residents with complex support needs. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Ability to work effectively as part of a team, working in an agile environment. A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 6th September 2026 at 23:59 Shortlisting: Monday 7th September 2026 Interviews: W/C 14th September 2026 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
