CooperGrey Recruitment Ltd

The role: We are currently working exclusively with a well-established and respected Building Society to identify a new Head of Operations (Mortgages & Savings). Reporting to COO the role of Head of Operations (Mortgages & Savings) will have full responsibility for all aspects of delivering customer outcomes in retail savings (acquisition and servicing) and mortgage servicing. Further responsibilities for Head of Operations (Mortgages & Savings) include Ensure the highest levels of customer service to members Set and oversee the achievement of KPI's for internal teams and individuals Lead, inspire and develop the direct reports and teams. Including Retail, Sales, Mortgage Servicing and Marketing. Ensure all operational processes and procedures are completed to the satisfaction of members and meet SLA's. Manage third party relationships and ensure compliance with the Society's third party policies Ownership of 1st line Risk & Compliance for Branch, Sales, Marketing & Servicing Use MI to identify trends and changes relating to Sales and Customer Service volumes and this relates to the overall business plan The Company: A well established and respected Building Society with a reputation for highly competitive products and excellent customer service. Hybrid working is available. The Person: c5+ years experience in a similar senior operations role within Financial Services. Strong leadership credentials with a proven track record of motivating and inspiring teams to achieve/exceed targets and goals Skilled in third party management with strong commercial and negotiation skills Demonstrate success in embedding and delivering operational and customer service excellence The ability to build credibility and influence at all levels of seniority Calm and focused under pressure who finds & delivers pragmatic solutions Strong MS Office including Word & Excel.