Austin & Wyatt

Job Description Location - Southampton Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The role of a Property Manager: As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00831

Job Description Austin & Wyatt, part of Connells Group and the Home of Opportunity , is seeking a highly motivated Senior Sales Negotiator to join our successful residential sales team in Shirley, Southampton . As part of the UK's leading and most recognised property services business, this role offers an outstanding opportunity to develop your career in estate agency. You'll benefit from industry-leading training and support, a clear and demonstrable career ladder, and exposure to diverse pathways across the business, including Sales, Lettings, Mortgage Services, Land, New Homes , and other specialist services. Uncapped Commission Car Allowance Career Progression Why Join Us as a Senior Sales Negotiator? Industry-leading training and development A clear and achievable career ladder within Connells Group A supportive, rewarding and high-performance working environment Opportunities to compete for top achievers' awards Competitive basic salary with uncapped commission Car allowance Your Role as a Senior Sales Negotiator The main purpose of your role is to deliver exceptional service to customers while driving business results. You'll play an important role within the branch, using your experience to maximise opportunities, generate new business and help customers successfully move home. Your responsibilities include: Generating and booking property valuations Conducting property viewings with prospective buyers Building strong relationships with vendors and buyers Negotiating offers and agreeing sales Progressing sales through to exchange and completion Following up leads and maximising every opportunity Generating new business and contributing to the growth of the branch Working closely with the wider branch team to achieve targets Maximising every opportunity to schedule appointments for the branch Mortgage Advisor Skills and Experience We're Looking For To succeed in this role, you will: Have previous estate agency or residential sales experience Have a proven track record in a target-driven sales environment Be confident generating and winning new business Have strong negotiation skills and the ability to successfully agree sales Be confident managing relationships with vendors and buyers Deliver outstanding customer care and service Be resilient, positive, organised, numerate and detail-oriented Have excellent verbal and written communication skills Be IT literate (MS Office, internet and email systems) Hold a full UK driving licence and have access to your own vehicle Our Commitment to Inclusion Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of , race, disability, age, sexual orientation, gender identity, religion, or belief, marital status, or pregnancy and maternity status. Join Connells Group - the Home of Opportunity - and continue your career with pathways into Sales, Lettings, Mortgage Services, Land, New Homes, and other specialist services, within one of the UK's leading property brands. EA08737