Ashtons

About Ashtons: Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire. We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales. The Role: We have an opportunity for a customer service focused professional to join our award-winning team in Welwyn Garden City. You will have a professional appearance, be articulate and have good organisational skills. Your day will be spent office based, dealing with prospective and existing clients on the telephone and in person, supporting our Viewing Guide in resolving any issues which arise and being the client liaison. You will be responsible for delivering the exceptional customer service which Ashtons is renowned for. Duties: Answering calls Dealing with viewing requests and feedback Helping to maintain the database of clients and applicants by making keep-in-touch calls Assisting with emergency lettings maintenance issues and directing to the relevant place Cutting and preparing marketing leaflets Applicant's Skillset: Previous experience in the Estate Agency Industry would be desired but not essential Confident in a customer service / sales environment and confident in dealing with the public both face to face and on the telephone A positive 'can do' approach is essential Organisational skills IT literate and be able to confidently use all Microsoft Packages You will possess a valid driving license and own your own car Working Hours: Sundays 10.00am - 3.00pm Salary: £13.25 per hour

We have an opportunity for a customer service focused professional to join our award-winning team in St Albans. You will have a professional appearance, excellent communication skills, be articulate and have an engaging personality. Good time management and organisational skills are also a must. The majority of your day will be spent accompanying applicants and prospective buyers to properties. In addition, time will be spent office based, dealing with prospective and existing clients on the telephone and in person, delivering the exceptional customer service which Ashtons is renowned for. Applicant's Skillset: Previous experience in the Estate Agency Industry would be desired but not essential You will ideally have 2 years+ experience in a customer service or sales environment and be confident in dealing with the public both face to face and on the telephone You will possess the ability to confidently and professionally communicate and conduct viewings with customers looking to purchase properties or land with high value A positive, energetic, 'can do' approach is essential, as is someone who enjoys a busy environment. You will need to have excellent time management and organisational skills You will be IT literate and be able to confidently use all Microsoft Packages You will possess a valid driving license and own your own car Hours: Sundays 10am - 3pm Salary: £13.25 per hour About Ashtons: Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency & Letting Agency in Harpenden, Welwyn Garden City, Berkhamsted and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City. We also operate our Land & New Homes Business across Hertfordshire based from our Hitchin office, At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of the firm. We have been recognised by Best Companies for 4 consecutive years in their Best 100 Companies to Work For list, in 2022 we were recognised as the Number 1 Property based company to work for in the UK and 6thBest Mid-Size Company (any industry) nationally. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years.

The Role As we look to capitalise on our current market position as the number one agency in Hertfordshire selling more homes in the AL postcodes than any other business, we are actively looking to connect with talented Senior Sales Negotiators for our St Albans office. The successful candidate will be a proactive, energised team player, who will have a minimum of 3 years' experience working in the Estate Agency Industry. With separate Administration, Sales Progression and Accounts departments, the primary focus will be on building market share in a competitive environment, without the paperwork and administration 'negatives' sometimes attributed to sales roles. We do things a little differently here at Ashtons and have become known for our 'out of box thinking' and pioneering ideas to positively shape the journey our clients experience. So, you will have to embrace change in a positive way, for example we employ professional viewing guides to offer our clients a great viewing experience, this also allows you to do what you do best, generate market appraisal opportunities, build strong long-lasting relationships, negotiate deals and be there to support our client in every step of their home move experience. Your primary responsibility will be to generate market appraisals for our valuers to attend, you then partner with that valuer to support our clients on every step of their home move journey, once we have been instructed. Negotiation is central to everything that we do, and you will be required to work with intelligent clients, building trusted relationships at every opportunity. We expect every client we connect with to enjoy a positive experience of Ashtons, with total peace of mind we will be there with them every step of the way on their property journey. Applicant's Skill Set: Generating new business by contacting and forging relationships with potential buyers and sellers. Proactively marketing our stock through means of call outs and marketing strategies. Appraising clients of viewing feedback in accordance with prescribed service standards. Reviewing property marketing every fortnight. Recommending market updates and guidance. Ensuring offers are financially evaluated, put forward, and confirmed in writing. Contacting applicants by telephone, email and post, to book viewings and identifying opportunities for Potential Instructions where relevant. What's in it for you: Opportunity to work alongside and partner with some of the best agents in Hertfordshire Opportunity to work for a company with an excellent track record of developing people's careers Clear career road-map of what's expected from you to achieve future promotions Leading CRM and technology to support you in being the most successful agent possible Opportunity to work in an award-winning culture having been voted the best property business to work for in the UK. Your Birthday off (should it fall on a working day) as an additional day's holiday on top of your annual leave allowance. Access to enhanced training as part of our 'Ashtons Way' Training Programme to develop you as the very best and commercial version of yourself, you can be. Industry leading incentives, such as our Annual Top Performers competition and quarterly incentives. Company social events from BBQs on the common to Tough Mudder events and paid supporting local community days. Remuneration: Basic: £25,000 - £26,000 pa OTE with Commission: £35,000 - £38,500 Hours: Monday-Friday 8.30am - 6.00pm 1-in-4 Saturdays 9.00am to 5.00pm Additional Benefits Package: Parking Permit provided by business, 29 days holiday (inclusive of Bank Holidays), competitions, company parties, monthly lunches, end of month drinks provided by the business About Ashtons: Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard, and nothing is left to chance. Exemplary service sits naturally alongside unrivaled performance. We have strength and depth with over 130 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire. We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years.