Aspire Defence Services Ltd

Join our Team as a Apprentice Plumber/Gas Engineer at Aspire Defence Services Limited (ADSL) Salary: Up to £24,700 per annum Hours: 37.5 hours per week, no weekends Location: Tidworth, with 1 day per week at Wiltshire College Learning Provider: Wiltshire College Apprenticeship: Level 3 Plumbing and Domestic Heating Technician Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Apprentice Plumber/Gas Engineer to be part of our exciting journey. What We Offer: Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday Pension Plan: Contributory Company Pension Plan matched up to 6% Insurance: Individual life assurance and personal accident cover Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets Reward and Recognition: Celebrate outstanding achievements Employee Assistance Program: Funded program with onsite mental health first aiders Your Role: You will be supporting the delivery of planned and reactive maintenance activities across the Garrison whilst completing a Level 3 Plumbing & Domestic Heating Technician Apprenticeship You will be working safely at all times in line with health and safety legislation, policies and procedures You will be assisting with plumbing, mechanical repairs, maintenance and installation work to the required standard under supervision You will be maintaining accurate records of completed work using company systems and documentation You will be working collaboratively within a team to deliver an efficient and effective service to customers and stakeholders You will be attending college as required and completing coursework in line with apprenticeship programme requirements What We're Looking For: Qualifications: You will have GCSEs at Grade 4/C or equivalent including English and Maths, and a full UK driving licence or be working towards obtaining one when of appropriate age. Experience: You will have basic IT skills and be comfortable using systems, apps or digital tools to support daily tasks and record work. Skills: You will demonstrate strong teamwork and communication skills, a customer-focused and positive attitude, the ability to use initiative and solve problems, and a willingness to learn and develop technical skills while maintaining professionalism and organisation. Experience & Knowledge: Basic IT skills, including the use of systems, applications or digital tools. Desirable: Demonstrates commitment to both the practical and academic elements of an apprenticeship programme. Skills: Reliable, punctual and professional approach Strong teamwork and communication skills Customer focused with a positive attitude Willingness to learn and develop Ability to use initiative and problem solve Organised and able to follow processes effectively Additional Information: You must be able to travel one day per week to Wiltshire College. Our garrisons are tobacco-free working environments. Security clearance is required prior to starting with us. We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications. Ready to Join Us? If you re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.

Join our Team as a Helpdesk Operator (14 Month FTC) at Aspire Defence Services Limited (ADSL) Salary: Up to £26,900 per annum Hours: 37.5 hours per week, no weekends Location: Tidworth Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Helpdesk Operator (14 Month FTC) to be part of our exciting journey. As the first point of contact, you will act as a central communication hub, supporting customers and internal teams while ensuring all calls, incidents, and requests are accurately recorded and managed in line with company processes. What We Offer: Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday Pension Plan: Contributory Company Pension Plan matched up to 6% Insurance: Individual life assurance and personal accident cover Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets Reward and Recognition: Celebrate outstanding achievements Employee Assistance Program: Funded program with onsite mental health first aiders Your Role: You will be acting as the first point of contact for customers, logging and managing calls, incidents, and service requests accurately within company systems. You will be applying contract knowledge and performance standards to ensure all jobs are recorded correctly and meet key performance indicators. You will be supporting communication across the business, including incidents and military exercises, acting as a central coordination point. You will be maintaining accurate records, producing reports, and updating systems in line with escalation processes and company requirements. You will be liaising with engineers and other teams to allocate work, improve job descriptions, and support efficient service delivery. You will be providing administrative support and conducting customer call backs while maintaining excellent customer service standards. What We re Looking For: Qualifications: You will have English and Maths GCSEs at grade C or above, supporting your ability to communicate effectively and manage administrative tasks accurately. Experience: You will have proven experience within a customer service environment, demonstrating the ability to work both independently and as part of a team, meeting targets and deadlines while delivering high levels of service. Skills: You will demonstrate strong interpersonal and communication skills, an excellent telephone manner, and the ability to work under pressure, alongside strong administration skills and confidence using Microsoft Office packages. Experience & Knowledge: Experience working within a customer service or helpdesk environment. Knowledge of administrative systems and accurate data entry processes. Understanding of working within a fast-paced environment with multiple priorities. Desirable: NVQ or equivalent qualification in Customer Service. Full UK driving licence. Understanding of facilities management or contract-based environments. Skills: Ability to communicate clearly and build effective working relationships across teams and with customers. Customer-focused approach with a commitment to delivering high-quality service. Ability to understand organisational goals and adapt to change within the business. Additional Information: Our garrisons are tobacco-free working environments. Security clearance is required prior to starting with us. We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications. Ready to Join Us? If you re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.